Optimized patient care by creating a safe, hygienic, and high-quality hospital environment; continually worked to accelerate patient recovery by minimizing infections. Offered health education to patients and families and coordinated with other departments such as social services, recreational and group therapists. Worked in all medical units including Neuro, CVCU, CVPCU, ICU, Emergency Department, Labor and Delivery, Oncology, Observation, Post-op, Pre-op, Rehab, Orthopedic, Med Surg, and PACU.
Performed routine tasks including grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, serving meals, feeding patients, ambulating, and positioning patients as well as providing fresh water and nourishment between meals. Counseled patients regarding pre-op, post-op, and follow-up instructions.
Provided direct care to patients with long- and short-term treatment by carefully observing day-to-day patients’ health and wellness including overall patient health, recovery, and reactions to treatment.
Oversaw administrative duties; answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards. Managed onboarding tasks for new staff, ensuring employment laws and guidelines were followed. Provided medical assistance to over 200 pediatric patients in a month.
Provided medication set-up for patients in a sixty-three (63) bed facility; monitored daily vital signs and performed medication administration, dressing changes, patient education, and wound and tracheostomy care; educated patients and families on possible adverse side effects.
Managed daily administrative tasks, including scheduling, patient check-in and check-out, and patient medical record at Pediatric Nephrology. Obtained and accurately recorded patient medical histories, vitals, test results for medical records while ensuring patient confidentiality is maintained. Prepared treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care.
Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.
Served in a multi-functional role as an office manager and executive assistant to Dr. ABC. Led and fostered an environment of teamwork and customer service within the front office. Composed and edited correspondence, documents, and reports for leadership and staff.