Medical assistant
Resume examples

Managed daily administrative tasks, including scheduling, patient check-in and check-out, and patient medical record at Pediatric Nephrology. Obtained and accurately recorded patient medical histories, vitals, test results for medical records while ensuring patient confidentiality is maintained. Prepared treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care.

• Delivered compassionate support, attention, and assistance to patients and families.
• Ensured compliance with all health care regulations, including HIPAA and OSHA.
• Administered medications for patients as directed by physicians.
• Administered patient records to ensure accuracy for submission for the kidney transplant list. Associated potential kidney transplant patients with community services and agencies.
• Managed electronic health system submitted electronic authorizations for patient medications.
• Worked closely with doctors to facilitate and support all administration duties for the medical practice.

Optimized patient care by creating a safe, hygienic, and high-quality hospital environment; continually worked to accelerate patient recovery by minimizing infections. Offered health education to patients and families and coordinated with other departments such as social services, recreational and group therapists. Worked in all medical units including Neuro, CVCU, CVPCU, ICU, Emergency Department, Labor and Delivery, Oncology, Observation, Post-op, Pre-op, Rehab, Orthopedic, Med Surg, and PACU.

• Answered and clarified patient’s concerns making sure that doctors’ orders are followed on time.
• Ensured a safe and secured environment for patients, staff, and visitors.
• Embarked into the innovation planning committee; crafted a directory for float staff, introduced colorful scrubs day, created reports, and bulletin boards.
• Contributed productively to scheduled and non-scheduled changes, emergencies, and stressful environments.
• Obtained health history, maintained detailed records, and provided patient/ family education tailored towards individual needs.
• Created informational handouts and designed patient laboratory status letters.

Performed basic administrative duties such as answering calls, scheduling appointments, verifying insurance, processing payments, and filing documents. Assisted dentists and dental hygienists in various treatment procedures such as composite restorations, bridge/crown/veneers, root canals, surgical tooth extraction, implants, dentures by utilizing four-handed dentistry techniques.

• Established aseptic techniques for sterility and cleanliness optimizing patient comfort and safety as per OSHA regulations.
• Educated children and adults for cultivating good eating habits ensuring a lifetime of good oral health.
• Operated Digital X-ray and Panoramic X-ray machines, sterilized instruments, maintain lab equipment. and counseled patients on postoperative and general oral health care.
• Prepared patients for treatment while ensuring patients feel extremely comfortable and safe during the treatment process.
• Trained new hires on the clinic’s dental processes and procedures.

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

• Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
• Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
• Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
• Continuously demonstrated a top-performing team of office managers by recruiting and training.
• Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

Performed clerical duties, including patient file creation and management, stock control and procurement, cash management, and filing. Precisely typed and printed out drug prescription labels and responded to emails.

• Controlled inventory through routine stock-taking, avoiding stockouts by identifying shortages and ordering for replenishments.
• Facilitated data-driven decision-making by the Pharmacist by maintaining a detailed record of all purchases and sales.
• Enhanced client satisfaction through quick and best-in-class service, prompt and professional response to all queries, and an enticing store outlook.

Provided healthcare education, counseling, and disposition planning for patients and families. Evaluate primary care, acute, chronically ill, and transitional care patients. Offer patient counseling including pregnancy prevention, STI Prevention/safer sex practices, contraceptive care counseling, and medication management. Constantly created a warm and welcoming environment for patients and families.

• Documented all patient care within an EHR as per Clinic policies and procedures.
• Effectively collaborated within a patient care team, including fellow Providers, Physicians, paraprofessionals, Pharmacists, and other allied members of the health care team.
• Increased patient engagement and satisfaction through the integration of feedback from patients, management, and peers.
• Customized communication style to effectively influence quality outcomes and patient needs.
• Worked with pharmacy and front store staff to provide a complete patient experience.
• Maintained patient confidentiality following PHI and HIPAA standards.
• Resolved conflict using appropriate management techniques.
• Reprioritized continually throughout the day to fulfill patient and business needs
• Supported the overall patient experience, by effectively managing clinical and non-clinical duties as well as patient expectations.
• Successfully implemented the clinic-level business plan designed to meet business goals.
• Ensured complete and accurate payment for services through comprehensive documentation in the patient chart, verification of payment method (insurance, cash, or a combination) for each visit, and collection of payment as directed by the EMR.
• Managed revenue cycle management; collected payment at the time of service for all visits and prepared nightly deposits.
• Participated in professional development through professional groups and committees within the organization.

Conducted examination and interviews, review care plan, records, laboratory tests, and diagnostic imaging to determine animal treatment need. Provided care for patients by taking vital signs, collecting samples, administering medications drugs, vaccines, and bandaging and wrapping wounds.

• Supported patient examinations and operations by assembling required supplies and instruments, securing, and bringing patients to examination rooms, and restraining patients.
• Filled prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintained a safe, secure, healthy, and humane environment by following documented standards and procedures in compliance with applicable legal regulations.
• Maintained medical records by documenting patients’ conditions, reactions, and changes; updated database in an accurate and timely manner.
• Demonstrated correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.

Revitalized the front-desk function by routinely instituting process improvements with a keen focus on reducing costs, service times, and patient complaints. 

• Enhanced client satisfaction by introducing a queuing system that reduced the patient time at the front desk from 10 minutes to a maximum of 4 minutes.
• Improved the scheduling function by taking clients through all the treatment plans and scheduling appointments according to their availability. 
• Drafted a FAQ response sheet that was pivotal in slashing the time taken per call from an average of 8 minutes to just under 5 minutes.

Provided medication set-up for patients in a sixty-three (63) bed facility; monitored daily vital signs and performed medication administration, dressing changes, patient education, and wound and tracheostomy care; educated patients and families on possible adverse side effects.

• Conducted medication pass for up to 200 inmates; performed TB and blood sugar testing and supported the nurse practitioner with weekly clinics.
• Provided inmate care for sports injuries as well as medical issues; logged and charted all information.
• Advocated for all clients and referred patients out for a higher level of care when necessary.
• Checked skin for skin integrity and provide treatments as ordered by the provider.
• Charted all patient behaviors and reported all changes to the R.N.
• Conducted physical and mental health assessments; offered emotional support and encouragement to patients and their families.
• Implemented patient care; collaborated with team members and ensured continuity of care.  Supported appropriate treatment plans and maintained detailed records.
• Obtained patient data including medical history, current medication, and reason for the visit; measured and recorded vital signs.