Certified Nursing Assistant (CNA)
Resume examples

Optimized patient care by creating a safe, hygienic, and high-quality hospital environment; continually worked to accelerate patient recovery by minimizing infections. Offered health education to patients and families and coordinated with other departments such as social services, recreational and group therapists. Worked in all medical units including Neuro, CVCU, CVPCU, ICU, Emergency Department, Labor and Delivery, Oncology, Observation, Post-op, Pre-op, Rehab, Orthopedic, Med Surg, and PACU.

• Answered and clarified patient’s concerns making sure that doctors’ orders are followed on time.
• Ensured a safe and secured environment for patients, staff, and visitors.
• Embarked into the innovation planning committee; crafted a directory for float staff, introduced colorful scrubs day, created reports, and bulletin boards.
• Contributed productively to scheduled and non-scheduled changes, emergencies, and stressful environments.
• Obtained health history, maintained detailed records, and provided patient/ family education tailored towards individual needs.
• Created informational handouts and designed patient laboratory status letters.

Provided direct care to patients with long- and short-term treatment by carefully observing day-to-day patients’ health and wellness including overall patient health, recovery, and reactions to treatment.

• Updated patient records to reflect new information and report any changes or potential health issues to doctors and nurses.
• Effectively communicate with patients, doctors, and patient representatives while adhering to the Health Insurance Portability and Accountability Act (HIPAA).
• Maintained patient confidentiality while allowing the flow of health information needed to provide and promote high-quality health care.
• Liaised between healthcare providers and patients regarding insurance claims and payments, Insurance benefits verification, Insurance coverage, and Explanation of Benefits(EOB), payment processing, respond to denials and outstanding claims.

Performed routine tasks including grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, serving meals, feeding patients, ambulating, and positioning patients as well as providing fresh water and nourishment between meals. Counseled patients regarding pre-op, post-op, and follow-up instructions.

• Supported clinical operations by providing administrative assistance to physicians and providing direct patient care.
• Interviewed patients to acquire medical histories, conducted test and diagnostic procedures, recorded information on patient's charts and within an electronic database.
• Prepared forms, reports, and correspondence with accuracy and speed to ensure compliance with hospital policies and procedures, federal, state, and HIPAA standards.
• Optimized work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service.
• Commended for excellent multi-tasking abilities and prioritizing daily patient care.

Developed and integrated medication allocation and scheduling application to reduce prescription errors by 70%+. Partnered with senior hospital leadership for project approval and distribution.

• Assessed existing workflows and procedures to identify trends in misappropriation or misunderstanding of patient prescription requirements.
• Determined best practices for prescription review and application for individual patients.
• Collaborated with IT department to create and revise program for organizing and displaying relevant application instructions and dosage recommendations.
• Presented solution to leadership for approval to be adopted for hospital-wide usage.

Provided excellent patient care services to 20+ elderly patients within fast-paced assisted living environment. Developed and managed treatments plans to increase quality of life.

• Conducted daily facility management operations including room checks, inventory control, and meal prep.
• Established positive and supportive relationships with each patient.
• Drafted personalized care strategies for each elderly patient.
• Communicated with families and close friends to ensure all patient needs were being met.

Ensured compliance with HIPAA and patient privacy regulations during every action and interaction. Championed discretion and patient advocacy where appropriate.

• Researched hospital, state, and federal guidelines surrounding patient privacy.
• Reviewed the right to privacy with patients during visits and checkups.
• Maintained updated emergency contact and information sharing preferences for every patient.
• Established trusting relationships with patients and families to facilitate open and honest dialogue.

Directed team of 10 CNAs to complete patient care objectives and support hospital operations. Collaborated with specialized departments and senior leadership as needed.

• Drafted nightly and weekly schedules.
• Delegated tasks and initiated rotating list of secondary and tertiary responsibilities.
• Supervised CNA performance and capitalized on coaching opportunities in order to promote maximum efficiency.