Dental care
Resume examples

Performed basic administrative duties such as answering calls, scheduling appointments, verifying insurance, processing payments, and filing documents. Assisted dentists and dental hygienists in various treatment procedures such as composite restorations, bridge/crown/veneers, root canals, surgical tooth extraction, implants, dentures by utilizing four-handed dentistry techniques.

• Established aseptic techniques for sterility and cleanliness optimizing patient comfort and safety as per OSHA regulations.
• Educated children and adults for cultivating good eating habits ensuring a lifetime of good oral health.
• Operated Digital X-ray and Panoramic X-ray machines, sterilized instruments, maintain lab equipment. and counseled patients on postoperative and general oral health care.
• Prepared patients for treatment while ensuring patients feel extremely comfortable and safe during the treatment process.
• Trained new hires on the clinic’s dental processes and procedures.

Built a practice around a caring and compassionate approach to patients and their dental needs. Effectively diagnosed and treated patient needs while counseling on the best ways to maintain and improve oral health. Provided a full range of dental services for all ages including family dentistry, dental crowns, veneers, dental implants, CEREC, and cosmetic dentistry. Strive to improve the overall health of patients by focusing on preventing, diagnosing, and treating conditions associated with your teeth and gums. 

• Conducted oral examination including a visual examination, charting, periodontal probing, diagnosis, and treatment recommendations.
• Built quality dashboards by utilizing cost parameters to measure quality.
• Obtained x-rays, including the panoramic x-ray for proper diagnosis of the anterior (front) and posterior (back) teeth as well as the bite-wing x-ray series for proper diagnosis of proximal decay of posterior teeth.
• Performed surgery by preparing the area for an implant and place the implant in the mouth.
• Implemented a useable and validated Patient Safety Toolkit (PST) for documenting AEs for Patient Safety.
• Incorporated continuous dental staff training programs for dental staff to promote a healthy work environment that breeds success.

Oversaw dental records of 2500 patients by maintaining and updating medical records, entering new patient information into the system, and transferring X-rays, and medical reports to the specialists.

• Liaised between healthcare providers and patients regarding insurance claims and payments, Insurance benefits verification, Insurance coverage and Explanation of Benefits(EOB), payment processing, respond to denials and outstanding claims.
• Provided financial agreements by guiding patients regarding treatment plans and available payment options for out-of-pocket expenses which could be paid in installment.
• Received, stored, and verified receipts of the dental inventory by continually monitoring stock and anticipating needed supplies. Analyze department performance and implements necessary changes to improve operations and profitability.
• Optimized work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service.
• Ensured monthly revenue goals of doctors and dental hygienists are achieved by rescheduling appointments and filling the available spots.
• Rescheduled 80% of 500 canceled appointments due to the COVID situation by creating a strong online presence.
• Ensured safety and sanitization at the clinic as per CDC and ADA(American Dental Association) guidelines.

Interacted with 100+ patients on a weekly basis while supporting dental office operations. Leveraged communication and multitasking skills to support patients and meet shifting responsibilities.

• Controlled patient file documentation and review tasks.
• Greeted patients promptly upon arrival with high quality customer service as the face of the dental office.
• Maintained schedules and maintained regular communications with dentist to relay pertinent information.
• Assisted patients with signing in, preparations for basic dental procedures, and billing operations.

Treated patients with dental concerns while performing regular cleanings and preventative procedures to establish a plan for better dental hygiene. Corrected bite issues and overcrowding.

• Performed dental procedures, such as extractions, root canals, and filling cavities by giving sedatives or anesthesia before administering treatments.
• Ordered diagnostic measures, such as x-rays, models
• Utilized tools, such as drills, probes, brushes, and mirrors to examine and treat teeth and mouth.
• Accurately maintained records relating to the oral health of patients and the treatments given to them.
• Effectively communicated with staff members to provide optimal care to patients.

Greeted and registered patients. Scheduled/confirmed appointments, followed up on cancellations and no-shows, received and distributed mail, and answered and routed calls to the appropriate offices. 

• Verified patients' insurance by calling insurance companies for patient insurance information before admission.
• Guaranteed prompt service by implementing a records management system that ensured instantaneous retrieval of all medical records requested by doctors and nurses.
• Resolved insurance issues by calling insurance companies to inquire about outstanding claims, file appeals, and respond to queries on medical records.

Supported primary dentist during various treatment procedures to maximize patient outcomes. Gained hands-on experience and firsthand knowledge of advanced dental procedures.

• Leveraged cross-functional collaboration to coordinate administrative duties and procedure participation on a daily basis.
• Provided sterilization and sanitation support to streamline dentist’s work.
• Worked with dentist to support patient before, during, and after operations.

Supported dental care procedures under senior surgeon supervision for 50+ patients over 1-year timeframe. Referred to mentor and colleagues for support and additional information as needed.

• Researched dentistry best practices and common procedures.
• Partnered with supervising surgeon to understand individual steps to each process.
• Performed routine cleaning, administered X-rays, and conducted patient checkups.
• Managed, updated, and referred to patient files to ensure thorough understanding of each and every visitor scenario.

Revitalized the front-desk function by routinely instituting process improvements with a keen focus on reducing costs, service times, and patient complaints. 

• Enhanced client satisfaction by introducing a queuing system that reduced the patient time at the front desk from 10 minutes to a maximum of 4 minutes.
• Improved the scheduling function by taking clients through all the treatment plans and scheduling appointments according to their availability. 
• Drafted a FAQ response sheet that was pivotal in slashing the time taken per call from an average of 8 minutes to just under 5 minutes.