Medical assistant
Resume examples

Performed routine tasks including grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic appliances, serving meals, feeding patients, ambulating, and positioning patients as well as providing fresh water and nourishment between meals. Counseled patients regarding pre-op, post-op, and follow-up instructions.

• Supported clinical operations by providing administrative assistance to physicians and providing direct patient care.
• Interviewed patients to acquire medical histories, conducted test and diagnostic procedures, recorded information on patient's charts and within an electronic database.
• Prepared forms, reports, and correspondence with accuracy and speed to ensure compliance with hospital policies and procedures, federal, state, and HIPAA standards.
• Optimized work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service.
• Commended for excellent multi-tasking abilities and prioritizing daily patient care.

Provided medication set-up for patients in a sixty-three (63) bed facility; monitored daily vital signs and performed medication administration, dressing changes, patient education, and wound and tracheostomy care; educated patients and families on possible adverse side effects.

• Conducted medication pass for up to 200 inmates; performed TB and blood sugar testing and supported the nurse practitioner with weekly clinics.
• Provided inmate care for sports injuries as well as medical issues; logged and charted all information.
• Advocated for all clients and referred patients out for a higher level of care when necessary.
• Checked skin for skin integrity and provide treatments as ordered by the provider.
• Charted all patient behaviors and reported all changes to the R.N.
• Conducted physical and mental health assessments; offered emotional support and encouragement to patients and their families.
• Implemented patient care; collaborated with team members and ensured continuity of care.  Supported appropriate treatment plans and maintained detailed records.
• Obtained patient data including medical history, current medication, and reason for the visit; measured and recorded vital signs.

Assisted the Pharmacist with dispensing medication, receiving prescriptions and verifying their validity, and maintaining an up-to-date record of sales, purchases, and inventory. 

• Placed prescribed drugs in approved containers with correct labels before packing them in the store's branded bags as a promotional method. 
• Leveraged in-depth knowledge of the store's inventory in providing quick and accurate answers to callers, achieving over 95% customer satisfaction.
• Implemented a new point of sale system that accurately captured all payments via cash and insurance, saving the store an average of $1000 lost due to poor record-keeping.

Performed various administrative duties, from patient record management to inventory restocking to ordering new diagnostic tests. Coordinated physician schedules and communicated patient arrivals or delays. Collected third-party claims while scheduling specialized surgeries for urgent patients.

• Organized files for 650+ patients following clinic's standards and HIPPA policies, completed insurance forms, billing invoices, patient authorization forms, and refill requests.
• Updated the EMR software periodically by scanning medical records, entering patients' demographic information, and creating new claims.
• Conducted regular office inventories, ensuring all medical supplies were ordered ahead of time and that all offices were properly re-stocked with basic tools and equipment.
• Arranged charts for 21 physicians in preparation for specialized appointments, ensuring all patient data was correctly updated and entered into the main database.
• Facilitated daily administrative functions, including patient scheduling, customer service, inventory management, reception of deliveries, and organization of supplies and machinery in exam rooms.

Performed basic administrative duties such as answering calls, scheduling appointments, verifying insurance, processing payments, and filing documents. Assisted dentists and dental hygienists in various treatment procedures such as composite restorations, bridge/crown/veneers, root canals, surgical tooth extraction, implants, dentures by utilizing four-handed dentistry techniques.

• Established aseptic techniques for sterility and cleanliness optimizing patient comfort and safety as per OSHA regulations.
• Educated children and adults for cultivating good eating habits ensuring a lifetime of good oral health.
• Operated Digital X-ray and Panoramic X-ray machines, sterilized instruments, maintain lab equipment. and counseled patients on postoperative and general oral health care.
• Prepared patients for treatment while ensuring patients feel extremely comfortable and safe during the treatment process.
• Trained new hires on the clinic’s dental processes and procedures.

Performed numerous duties to allow veterinarians to focus on the important tasks of diagnosing illnesses and injuries in animals under the practice’s care. Assisted with intake and discharge, cleaned rooms and equipment, conducted tests, and administered medications as directed by the supervising veterinarian.

• Ensured examination rooms, treatment areas, operating areas, animal cages, and laboratories are organized and cleaned each day.
• Made sure all animals were clearly identified, including during admission, daily hospital sheets, cage cards, and identification collars.
• Provided empathetic care for hospitalized animals and reassured their owners remained calm and comfortable in waiting areas.
• Liaised with veterinarians, veterinary technicians, and office workers to ensure exceptional continuity of animal care.
• Communicated and educated animal owners, explaining administration of medications, follow-up care, diet recommendations, and general animal care.

Developed treatment plans in collaboration with attending physicians, ensuring optimal patient medical management and quality assistance. Assisted with postoperative procedures under the direction of surgeons and monitored patients' health progress following practice protocols.

• Performed more than 250 procedures under physician supervision, including nasal endoscopy biopsies, laryngoscopy, and binocular ear surgeries.
• Interpreted electrocardiograms as directed by senior physicians and joined additional training in cardiology standards, medications administration, and EKG reading.
• Collected information on medical histories and physical examinations and recorded new data in each patient's digital file using EMR software.
• Recommended rehabilitative exercises and non-invasive treatments, and prescribed pain management medications in line with the Academy of Orthopedic Surgeons guidelines.
• Collaborated with the health care team to manage patient care, including pre, post, and follow-up procedures.

Oversaw dental records of 2500 patients by maintaining and updating medical records, entering new patient information into the system, and transferring X-rays, and medical reports to the specialists.

• Liaised between healthcare providers and patients regarding insurance claims and payments, Insurance benefits verification, Insurance coverage and Explanation of Benefits(EOB), payment processing, respond to denials and outstanding claims.
• Provided financial agreements by guiding patients regarding treatment plans and available payment options for out-of-pocket expenses which could be paid in installment.
• Received, stored, and verified receipts of the dental inventory by continually monitoring stock and anticipating needed supplies. Analyze department performance and implements necessary changes to improve operations and profitability.
• Optimized work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service.
• Ensured monthly revenue goals of doctors and dental hygienists are achieved by rescheduling appointments and filling the available spots.
• Rescheduled 80% of 500 canceled appointments due to the COVID situation by creating a strong online presence.
• Ensured safety and sanitization at the clinic as per CDC and ADA(American Dental Association) guidelines.

Provided excellent patient care services to 20+ elderly patients within fast-paced assisted living environment. Developed and managed treatments plans to increase quality of life.

• Conducted daily facility management operations including room checks, inventory control, and meal prep.
• Established positive and supportive relationships with each patient.
• Drafted personalized care strategies for each elderly patient.
• Communicated with families and close friends to ensure all patient needs were being met.