Medical assistant
Resume examples

Managed daily administrative tasks, including scheduling, patient check-in and check-out, and patient medical record at Pediatric Nephrology. Obtained and accurately recorded patient medical histories, vitals, test results for medical records while ensuring patient confidentiality is maintained. Prepared treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care.

• Delivered compassionate support, attention, and assistance to patients and families.
• Ensured compliance with all health care regulations, including HIPAA and OSHA.
• Administered medications for patients as directed by physicians.
• Administered patient records to ensure accuracy for submission for the kidney transplant list. Associated potential kidney transplant patients with community services and agencies.
• Managed electronic health system submitted electronic authorizations for patient medications.
• Worked closely with doctors to facilitate and support all administration duties for the medical practice.

Provided direct care to patients with long- and short-term treatment by carefully observing day-to-day patients’ health and wellness including overall patient health, recovery, and reactions to treatment.

• Updated patient records to reflect new information and report any changes or potential health issues to doctors and nurses.
• Effectively communicate with patients, doctors, and patient representatives while adhering to the Health Insurance Portability and Accountability Act (HIPAA).
• Maintained patient confidentiality while allowing the flow of health information needed to provide and promote high-quality health care.
• Liaised between healthcare providers and patients regarding insurance claims and payments, Insurance benefits verification, Insurance coverage, and Explanation of Benefits(EOB), payment processing, respond to denials and outstanding claims.

Interacted with 100+ patients on a weekly basis while supporting dental office operations. Leveraged communication and multitasking skills to support patients and meet shifting responsibilities.

• Controlled patient file documentation and review tasks.
• Greeted patients promptly upon arrival with high quality customer service as the face of the dental office.
• Maintained schedules and maintained regular communications with dentist to relay pertinent information.
• Assisted patients with signing in, preparations for basic dental procedures, and billing operations.

Optimized clinic workflows by managing physician schedules and patient appointments. Provided outstanding customer service by answering questions, assisting new and returning patients with their queries, and creating a welcoming environment.

• Operated a multi-line telephone system to schedule appointments, resolve patients' billing issues, answer insurance questions and assist with prescription refills.
• Checked 65+ patients in and out of the clinic each day, collecting co-pays and deductibles and generating orders for specialized screenings, including CT scans, mammograms, and x-rays.
• Reviewed insurance coverage for all new patients and followed up with current patients' insurance companies for potential policy changes.
• Reviewed patient paperwork for accuracy ahead of lab tests, blood draws, and scans.
• Maintained reception equipment in optimal conditions, including scanners, printers, fax machines, and copiers.
• Cleaned and sanitized office areas, waiting rooms, and shared workspaces.

Maintained active and professional communication with patients, physicians, and coworkers. Intervened in non-invasive procedures to help relieve pain and inflammation and outlined personalized nutrition and treatment plans based on patients' needs.

• Offered medical care to 25 patients per day, performing physical examinations, collecting medical histories, and providing hematology care following the physician board.
• Aided the head physician in the diagnosis of diabetes, asthma, and chronic pain, prescribing medication, and crafting customized care plans based on patients' needs.
• Collaborated with nurses and medical assistants in the monitoring of patient outcomes, ensuring all evaluations were of high quality and compliant with internal protocols.
• Managed pre-and post-operative patients in the Intensive Care Units, referring more complex cases to a physician for additional consultation.
• Performed non-invasive clinical procedures, including IV implementation, fine needle aspiration, and suturing.

Performed clerical duties, including patient file creation and management, stock control and procurement, cash management, and filing. Precisely typed and printed out drug prescription labels and responded to emails.

• Controlled inventory through routine stock-taking, avoiding stockouts by identifying shortages and ordering for replenishments.
• Facilitated data-driven decision-making by the Pharmacist by maintaining a detailed record of all purchases and sales.
• Enhanced client satisfaction through quick and best-in-class service, prompt and professional response to all queries, and an enticing store outlook.

Greeted and registered patients. Scheduled/confirmed appointments, followed up on cancellations and no-shows, received and distributed mail, and answered and routed calls to the appropriate offices. 

• Verified patients' insurance by calling insurance companies for patient insurance information before admission.
• Guaranteed prompt service by implementing a records management system that ensured instantaneous retrieval of all medical records requested by doctors and nurses.
• Resolved insurance issues by calling insurance companies to inquire about outstanding claims, file appeals, and respond to queries on medical records.

Attended to 30+ patients per day while overseeing all aspects to physician office administration. Maintained patient confidentiality and provided top-quality customer service.

• Greeted incoming patients and controlled visit scheduling efforts.
• Utilized local database management software to input, update, and manage patient files.
• Answered phones and coordinated remote care services.
• Communicated with doctors, patients, and fellow medical professionals to ensure maximum office efficiency.

Leveraged interpersonal skills to educate patients and families on physical and psychological disorders. Provided compassionate consultations to ensure mutual understanding and preparedness.

• Reviewed patient files and medical history reports prior to meetings and consultations.
• Met with patients and families throughout each day to go over health concerns, developments, and care recommendations.
• Devised, implemented, and shared personalized treatment plans for patients facing arduous or long-term disability.
• Liaised with families and doctors to ensure all parties were informed and in agreement regarding recommended healthcare strategies.