Medical assistant
Resume examples

Provided direct care to patients with long- and short-term treatment by carefully observing day-to-day patients’ health and wellness including overall patient health, recovery, and reactions to treatment.

• Updated patient records to reflect new information and report any changes or potential health issues to doctors and nurses.
• Effectively communicate with patients, doctors, and patient representatives while adhering to the Health Insurance Portability and Accountability Act (HIPAA).
• Maintained patient confidentiality while allowing the flow of health information needed to provide and promote high-quality health care.
• Liaised between healthcare providers and patients regarding insurance claims and payments, Insurance benefits verification, Insurance coverage, and Explanation of Benefits(EOB), payment processing, respond to denials and outstanding claims.

Managed daily administrative tasks, including scheduling, patient check-in and check-out, and patient medical record at Pediatric Nephrology. Obtained and accurately recorded patient medical histories, vitals, test results for medical records while ensuring patient confidentiality is maintained. Prepared treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care.

• Delivered compassionate support, attention, and assistance to patients and families.
• Ensured compliance with all health care regulations, including HIPAA and OSHA.
• Administered medications for patients as directed by physicians.
• Administered patient records to ensure accuracy for submission for the kidney transplant list. Associated potential kidney transplant patients with community services and agencies.
• Managed electronic health system submitted electronic authorizations for patient medications.
• Worked closely with doctors to facilitate and support all administration duties for the medical practice.

Performed clerical duties, including patient file creation and management, stock control and procurement, cash management, and filing. Precisely typed and printed out drug prescription labels and responded to emails.

• Controlled inventory through routine stock-taking, avoiding stockouts by identifying shortages and ordering for replenishments.
• Facilitated data-driven decision-making by the Pharmacist by maintaining a detailed record of all purchases and sales.
• Enhanced client satisfaction through quick and best-in-class service, prompt and professional response to all queries, and an enticing store outlook.

Optimized clinic workflows by managing physician schedules and patient appointments. Provided outstanding customer service by answering questions, assisting new and returning patients with their queries, and creating a welcoming environment.

• Operated a multi-line telephone system to schedule appointments, resolve patients' billing issues, answer insurance questions and assist with prescription refills.
• Checked 65+ patients in and out of the clinic each day, collecting co-pays and deductibles and generating orders for specialized screenings, including CT scans, mammograms, and x-rays.
• Reviewed insurance coverage for all new patients and followed up with current patients' insurance companies for potential policy changes.
• Reviewed patient paperwork for accuracy ahead of lab tests, blood draws, and scans.
• Maintained reception equipment in optimal conditions, including scanners, printers, fax machines, and copiers.
• Cleaned and sanitized office areas, waiting rooms, and shared workspaces.

Supported primary dentist during various treatment procedures to maximize patient outcomes. Gained hands-on experience and firsthand knowledge of advanced dental procedures.

• Leveraged cross-functional collaboration to coordinate administrative duties and procedure participation on a daily basis.
• Provided sterilization and sanitation support to streamline dentist’s work.
• Worked with dentist to support patient before, during, and after operations.

Cleaned and sanitized examination rooms, operating rooms, and animal living spaces, including cages and kennels. Regularly fed, bathed, and exercised animals to ensure physical and hygienic health. Maintained and sanitized surgical equipment and instruments before and after all operative procedures.

• Fed and provided animals with at regular intervals throughout the day, recording their weight and reactions to food.
• Handled a variety of front office administrative responsibilities including scheduling appointments and directing patients into examination rooms.
• Reassured clients that their pets are being cared for to the best of the veterinarian’s abilities and explained any issues, including lack of available appointments and insurance coverage.
• Kept the animal clinic clean, ordered and restocked supplies, and walked animals throughout the day or as necessary.
• Held and restrained animals during medical exams and surgical procedures and explained recovery instructions to owners and families.

Maintained active and professional communication with patients, physicians, and coworkers. Intervened in non-invasive procedures to help relieve pain and inflammation and outlined personalized nutrition and treatment plans based on patients' needs.

• Offered medical care to 25 patients per day, performing physical examinations, collecting medical histories, and providing hematology care following the physician board.
• Aided the head physician in the diagnosis of diabetes, asthma, and chronic pain, prescribing medication, and crafting customized care plans based on patients' needs.
• Collaborated with nurses and medical assistants in the monitoring of patient outcomes, ensuring all evaluations were of high quality and compliant with internal protocols.
• Managed pre-and post-operative patients in the Intensive Care Units, referring more complex cases to a physician for additional consultation.
• Performed non-invasive clinical procedures, including IV implementation, fine needle aspiration, and suturing.

Greeted and registered patients. Scheduled/confirmed appointments, followed up on cancellations and no-shows, received and distributed mail, and answered and routed calls to the appropriate offices. 

• Verified patients' insurance by calling insurance companies for patient insurance information before admission.
• Guaranteed prompt service by implementing a records management system that ensured instantaneous retrieval of all medical records requested by doctors and nurses.
• Resolved insurance issues by calling insurance companies to inquire about outstanding claims, file appeals, and respond to queries on medical records.

Ensured compliance with HIPAA and patient privacy regulations during every action and interaction. Championed discretion and patient advocacy where appropriate.

• Researched hospital, state, and federal guidelines surrounding patient privacy.
• Reviewed the right to privacy with patients during visits and checkups.
• Maintained updated emergency contact and information sharing preferences for every patient.
• Established trusting relationships with patients and families to facilitate open and honest dialogue.