Medical assistant
Resume examples

Managed daily administrative tasks, including scheduling, patient check-in and check-out, and patient medical record at Pediatric Nephrology. Obtained and accurately recorded patient medical histories, vitals, test results for medical records while ensuring patient confidentiality is maintained. Prepared treatment rooms for clinical examinations and assisting practitioners with medical procedures and other patient care.

• Delivered compassionate support, attention, and assistance to patients and families.
• Ensured compliance with all health care regulations, including HIPAA and OSHA.
• Administered medications for patients as directed by physicians.
• Administered patient records to ensure accuracy for submission for the kidney transplant list. Associated potential kidney transplant patients with community services and agencies.
• Managed electronic health system submitted electronic authorizations for patient medications.
• Worked closely with doctors to facilitate and support all administration duties for the medical practice.

Provided medication set-up for patients in a sixty-three (63) bed facility; monitored daily vital signs and performed medication administration, dressing changes, patient education, and wound and tracheostomy care; educated patients and families on possible adverse side effects.

• Conducted medication pass for up to 200 inmates; performed TB and blood sugar testing and supported the nurse practitioner with weekly clinics.
• Provided inmate care for sports injuries as well as medical issues; logged and charted all information.
• Advocated for all clients and referred patients out for a higher level of care when necessary.
• Checked skin for skin integrity and provide treatments as ordered by the provider.
• Charted all patient behaviors and reported all changes to the R.N.
• Conducted physical and mental health assessments; offered emotional support and encouragement to patients and their families.
• Implemented patient care; collaborated with team members and ensured continuity of care.  Supported appropriate treatment plans and maintained detailed records.
• Obtained patient data including medical history, current medication, and reason for the visit; measured and recorded vital signs.

Oversaw administrative duties; answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards. Managed onboarding tasks for new staff, ensuring employment laws and guidelines were followed. Provided medical assistance to over 200 pediatric patients in a month.

• Assisted doctor in the examination room; Performed allergy testing on patients, provided results, scheduled allergy shots, as needed.
• Obtained health histories and oversaw diagnostic procedures and tests. Conducted research, compiled data, and
• prepared reports as needed. Analyzed work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service. Commended for excellent multi-tasking abilities and prioritizing daily patient care. Traveled to satellite location served as a floater.
• Served as a liaison between Insurance company and patients; resolved several conflicts. Processes and verifies Insurance benefits, eligibility, and disability insurance claims.
• Performed basic administrative duties such as answering calls, scheduling appointments, verifying insurance, processing payments, and filing documents.
• Administered and expedited the laboratory test process. Resulted in decreased wait time.
• Served as a liaison between management and staff; supervised office managers and medical assistants.
• Drafted training manual and streamlined orientation process for new hires. Reduced total number of hours and increased efficiency and quality of work.

Attended to 30+ patients per day while overseeing all aspects to physician office administration. Maintained patient confidentiality and provided top-quality customer service.

• Greeted incoming patients and controlled visit scheduling efforts.
• Utilized local database management software to input, update, and manage patient files.
• Answered phones and coordinated remote care services.
• Communicated with doctors, patients, and fellow medical professionals to ensure maximum office efficiency.

Saved medical practice $20K in annual expenses via process improvement initiative. Conducted analytical research to implement streamlined database management procedures.

• Assessed existing workflows utilizing enterprise software to update and maintain patient records.
• Identified errors and common inconsistencies caused by manual data input and outdated systems.
• Partnered with hospital IT department to source and integrate improved CMS database.
• Presented digital solution to senior leadership for approval and universal integration.

Grew team of CNAs by 50% over 1-year period. Drove acquisition and onboarding initiatives to populate physician’s office with skilled professionals.

• Created and posted job listings to attract prospective talent.
• Partnered with HR analyst to conduct interviews.
• Oversaw training and onboarding program design and implementation.
• Facilitated hands-on learning by mentoring CNAs during 2-week onboarding process.

Maintained 95%+ positive reviews via submitted patient surveys. Leveraged patient advocacy and relationship building skills.

• Communicated with patients awaiting medical assistance or physician visits.
• Established rapport with patients during preliminary interviews and checkups.
• Listened to patients and communicated concerns, issues, and queries to doctors for proper follow up.
• Conducted follow up communications and outgoing calls to check in with patients following visit.