Medical assistant
Resume examples

Optimized patient care by creating a safe, hygienic, and high-quality hospital environment; continually worked to accelerate patient recovery by minimizing infections. Offered health education to patients and families and coordinated with other departments such as social services, recreational and group therapists. Worked in all medical units including Neuro, CVCU, CVPCU, ICU, Emergency Department, Labor and Delivery, Oncology, Observation, Post-op, Pre-op, Rehab, Orthopedic, Med Surg, and PACU.

• Answered and clarified patient’s concerns making sure that doctors’ orders are followed on time.
• Ensured a safe and secured environment for patients, staff, and visitors.
• Embarked into the innovation planning committee; crafted a directory for float staff, introduced colorful scrubs day, created reports, and bulletin boards.
• Contributed productively to scheduled and non-scheduled changes, emergencies, and stressful environments.
• Obtained health history, maintained detailed records, and provided patient/ family education tailored towards individual needs.
• Created informational handouts and designed patient laboratory status letters.

Oversaw administrative duties; answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards. Managed onboarding tasks for new staff, ensuring employment laws and guidelines were followed. Provided medical assistance to over 200 pediatric patients in a month.

• Assisted doctor in the examination room; Performed allergy testing on patients, provided results, scheduled allergy shots, as needed.
• Obtained health histories and oversaw diagnostic procedures and tests. Conducted research, compiled data, and
• prepared reports as needed. Analyzed work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service. Commended for excellent multi-tasking abilities and prioritizing daily patient care. Traveled to satellite location served as a floater.
• Served as a liaison between Insurance company and patients; resolved several conflicts. Processes and verifies Insurance benefits, eligibility, and disability insurance claims.
• Performed basic administrative duties such as answering calls, scheduling appointments, verifying insurance, processing payments, and filing documents.
• Administered and expedited the laboratory test process. Resulted in decreased wait time.
• Served as a liaison between management and staff; supervised office managers and medical assistants.
• Drafted training manual and streamlined orientation process for new hires. Reduced total number of hours and increased efficiency and quality of work.

Managed customers and patients by greeting them and helping with products and services. Delivered distinctive and delightful customer experience. Resolved customer issues and answered questions to ensure a positive customer experience. Ensured Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.

• Received, stored, and verified receipts of the inventory supplies by continually monitoring stock and anticipating needed supplies. Restocked shelves with medication and pharmaceutical supplies.
• Complied with state and federal laws with pharmacy, dispensing, and sales of pharmacy and non-pharmacy products.
• Optimized work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service.

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

• Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
• Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
• Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
• Continuously demonstrated a top-performing team of office managers by recruiting and training.
• Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

Trained 20+ dental assistants and trainees over 3-year period. Leveraged team leadership and multitasking skills to support dentistry operations while initiating training and mentorship programs.

• Spearheaded management of dentist office training and mentorship initiatives following transfer of previous senior administrator to different facility.
• Developed and refined hands-on training programs to support junior dental assistants.
• Oversaw weekly performance reviews and coaching opportunities as needed.
• Leveraged talent management skills to prepare dental assistants for success.

Conducted examination and interviews, review care plan, records, laboratory tests, and diagnostic imaging to determine animal treatment need. Provided care for patients by taking vital signs, collecting samples, administering medications drugs, vaccines, and bandaging and wrapping wounds.

• Supported patient examinations and operations by assembling required supplies and instruments, securing, and bringing patients to examination rooms, and restraining patients.
• Filled prescriptions and administer medications, including proper documentation, logging, and security of controlled drugs.
• Maintained a safe, secure, healthy, and humane environment by following documented standards and procedures in compliance with applicable legal regulations.
• Maintained medical records by documenting patients’ conditions, reactions, and changes; updated database in an accurate and timely manner.
• Demonstrated correct procedures in catheter placement, phlebotomy, emergency medicine, and digital radiology.

Provided healthcare education, counseling, and disposition planning for patients and families. Evaluate primary care, acute, chronically ill, and transitional care patients. Offer patient counseling including pregnancy prevention, STI Prevention/safer sex practices, contraceptive care counseling, and medication management. Constantly created a warm and welcoming environment for patients and families.

• Documented all patient care within an EHR as per Clinic policies and procedures.
• Effectively collaborated within a patient care team, including fellow Providers, Physicians, paraprofessionals, Pharmacists, and other allied members of the health care team.
• Increased patient engagement and satisfaction through the integration of feedback from patients, management, and peers.
• Customized communication style to effectively influence quality outcomes and patient needs.
• Worked with pharmacy and front store staff to provide a complete patient experience.
• Maintained patient confidentiality following PHI and HIPAA standards.
• Resolved conflict using appropriate management techniques.
• Reprioritized continually throughout the day to fulfill patient and business needs
• Supported the overall patient experience, by effectively managing clinical and non-clinical duties as well as patient expectations.
• Successfully implemented the clinic-level business plan designed to meet business goals.
• Ensured complete and accurate payment for services through comprehensive documentation in the patient chart, verification of payment method (insurance, cash, or a combination) for each visit, and collection of payment as directed by the EMR.
• Managed revenue cycle management; collected payment at the time of service for all visits and prepared nightly deposits.
• Participated in professional development through professional groups and committees within the organization.

Directed the front-desk functions, providing training and mentorship to a team of 4 departmental receptionists. 

• Increased word-of-mouth referral by 40% through personalized and best-in-class service and post-appointment calls to check client progress.
• Enhanced the patient experience by maintaining a clean and welcoming reception area and placing magazines beside each seat to assist patients with passing the time.
• Implemented a new system that amalgamated most of the reception processes into one window, reducing the time taken to serve one patient from 10 minutes to just under 5 minutes.

Directed team of 10 CNAs to complete patient care objectives and support hospital operations. Collaborated with specialized departments and senior leadership as needed.

• Drafted nightly and weekly schedules.
• Delegated tasks and initiated rotating list of secondary and tertiary responsibilities.
• Supervised CNA performance and capitalized on coaching opportunities in order to promote maximum efficiency.