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IT technician

IT technician
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IT technician
IT technician
Resume examples
Resume Examples Objectives and summaries Templates

3IT technician resume examples found

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IT professional resume examples
Computer engineer QA tester IT technician IT specialist Computer technician IT business analyst IT analyst
Experience level
Entry level Experienced Senior

IT technician

Entry level

Resolved technical incidents and requests on time, and documented work and steps within the company’s service management tool. Escalated incidents and requests to appropriate internal/external personnel when further expertise was required. Adhered to all standards, policies, and procedures.

  • Identified project issues and recommended corrective action regarding software/hardware enhancements to lead IT Technician for approval.
  • Monitored and responded quickly to incoming IT requests through various channels and followed up with clients to ensure issues were resolved.
  • Administered IT systems and enforced adherence to governance processes and policies and escalated issues to the higher tiers.
  • Sourced third-party vendors for software/hardware solutions when internal resources were unavailable or lower-cost options were available.
  • Researched IT assets and accessories to keep inventory adequately stocked, planned and purchased hardware and software licenses, and ensured timely delivery to end-users.
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