IT technician

IT technician
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IT technician
IT technician
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3IT technician resume examples found

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IT technician

Entry level

Resolved technical incidents and requests on time, and documented work and steps within the company’s service management tool. Escalated incidents and requests to appropriate internal/external personnel when further expertise was required. Adhered to all standards, policies, and procedures.

  • Identified project issues and recommended corrective action regarding software/hardware enhancements to lead IT Technician for approval.
  • Monitored and responded quickly to incoming IT requests through various channels and followed up with clients to ensure issues were resolved.
  • Administered IT systems and enforced adherence to governance processes and policies and escalated issues to the higher tiers.
  • Sourced third-party vendors for software/hardware solutions when internal resources were unavailable or lower-cost options were available.
  • Researched IT assets and accessories to keep inventory adequately stocked, planned and purchased hardware and software licenses, and ensured timely delivery to end-users.

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