IT technician

IT technician
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IT technician
IT technician
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IT technician

Senior

Participated in the overall IT infrastructure as part of a 5-person team to determine and implement needed software and hardware updates and solutions. Coordinated with 6-office national project delivery by testing, training, documenting, and deploying solutions remotely.

  • Supported, maintained, and troubleshot workplace technologies, including monitoring and identifying server and network software/hardware issues.
  • Collaborated with the IT security team to maintain and troubleshoot physical and virtual security access systems.
  • Oversaw the production and delivery of compliant services to produce proposals within client-defined timeframes.
  • Created accurate technical documents as required by internal/external programs and provided reports to key stakeholders as required.
  • Organized and maintained hard copy and electronic raw information and kept up-to-date with industry news and regulations.

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