IT professional
Resume examples

Designed and implemented enterprise level software application to support business needs. Utilized front-end and back-end programming languages to integrate streamlined Enterprise Resource Planning (ERP) software operations.

• Leveraged C+, Python, and SQL programming languages to develop advanced coding structures.
• Collaborated with key stakeholders to define project requirements and develop update strategy.
• Built and maintained MongoDB database to handle organizational info, client data, and software product packages.
• Coordinated project launch with senior leadership and conducted post launch risk assessment, fielding updates and fixes as needed.

Functioned as the Lead QA tester on multi-sectoral development projects. Captained a team of 10 QA testers, guiding them in developing and executing quality assurance and quality control practices. 

• Heightened the team’s overall output by developing and executing automated test plans, cases, and scripts which accelerated software issue identification by 40%.
• Enhanced the quality of code as well as optimized software functionality and programmer throughput by championing test-driven development.
• Developed and mentored direct reports to high-performing QA testers, consistently delivering projects within the time and quality parameters.

Participated in the overall IT infrastructure as part of a 5-person team to determine and implement needed software and hardware updates and solutions. Coordinated with 6-office national project delivery by testing, training, documenting, and deploying solutions remotely.

• Supported, maintained, and troubleshot workplace technologies, including monitoring and identifying server and network software/hardware issues.
• Collaborated with the IT security team to maintain and troubleshoot physical and virtual security access systems.
• Oversaw the production and delivery of compliant services to produce proposals within client-defined timeframes.
• Created accurate technical documents as required by internal/external programs and provided reports to key stakeholders as required.
• Organized and maintained hard copy and electronic raw information and kept up-to-date with industry news and regulations.

Vetted third-party vendors and negotiated the best pricing for hardware/software quotes and procurement to help allocate funds for the organization. Managed the local technology to increase reliability, security, interoperability, and productivity of client work while reducing costs with innovative solutions.

• Conducted systems security evaluations, audits, and reviews to develop AIS security contingency plans and disaster recovery procedures.
• Monitored and tracked control access programs to ensure to viability and implementation of appropriate security policies and procedures.
• Provided vulnerability analysis and risk assessment tests of installed and planned information systems to assure local policies and procedures provided adequate protection.
• Investigated local AIS programs to identify and determine potential breaches of security and other violations.
• Oversee junior specialist support for network routing, desktop, laptop, and mobile device computing management.

Managed network and software security options for businesses either on-site or remotely. Provided timely technical support services and instructed users how to use computers, software, and peripherals efficiently and effectively. Documented and kept records of all work orders for future reference.

• Developed technical protocols and identified process improvement techniques by using real-time situations/issues and analyzing completed work orders.
• Implemented a client problem structure/flow that increased responsiveness by 75% and decreased resolution time by 30%.
• Increased team productivity resulting in the ability to manage hundreds of clients throughout the metropolitan area.
• Served as a mentor to new IT hires, writing learning objectives, preparing test items, and evaluating instructional materials and results of instruction.
• Advised IT staff and developed accelerated career paths based on each employee’s increased knowledge, goal attainment, and finely honed technical skills.

Conducted hands-on development and implementation of various technologies in alignment with defined business goals and initiatives. Converted business requirements into cost-effective technical solutions through numerous means while delivering reliable applications within budget constraints.

• Created a detailed business analysis report to outline problems, opportunities, and solutions that resulted in a 20% revenue increase and a 12% cost reduction.
• Drove development lifecycle for updated dashboards and reports, including unit and user acceptance testing through production.
• Coordinated financial, product, market, and operational research to support strategic plans across the company’s departments.
• Provided consultative, advisory, technical, and staff support by providing market research methodologies and results.
• Analyzed data between software applications and designed interconnection bridges as needed to improve communication between activities.