IT professional
Resume examples

Managed hardware installation, support, and root cause analysis for company IT department. Provided remote and on-site assistance while ensuring all computer systems and programs were up-to-date.

• Maintained employee relationships through consistent communications and technical support.
• Researched and procured relevant hardware and directed installation tasks for company desktops, laptops, and servers.
• Designed and installed hardware products and software systems including circuit boards and modems.
• Monitored daily operations and desktop administration to identify opportunities for improvement.

Worked alongside senior QA testers and project managers in preparing QA project schedules and allocating resources. Pivotal in the development of revolutionary test plans and cases, system tools and methodologies, as well as the automation of test procedures. 

• Assured the full functionality of all software applications developed for the company’s clients by generating precise reports on a wide range of software bugs and errors.
• Consistently delivered test projects within the stipulated time frames by leveraging task prioritization and decision-making skills.

Resolved technical incidents and requests on time, and documented work and steps within the company’s service management tool. Escalated incidents and requests to appropriate internal/external personnel when further expertise was required. Adhered to all standards, policies, and procedures.

• Identified project issues and recommended corrective action regarding software/hardware enhancements to lead IT Technician for approval.
• Monitored and responded quickly to incoming IT requests through various channels and followed up with clients to ensure issues were resolved.
• Administered IT systems and enforced adherence to governance processes and policies and escalated issues to the higher tiers.
• Sourced third-party vendors for software/hardware solutions when internal resources were unavailable or lower-cost options were available.
• Researched IT assets and accessories to keep inventory adequately stocked, planned and purchased hardware and software licenses, and ensured timely delivery to end-users.

Conducted user support, computer setup, maintenance and service, telecommunications, network and infrastructure analysis, and several other technological needs when requested. Provided a high level of customer service while supporting technical and other office staff in fast-paced environments.

• Promptly responded to IT-related incidents and service requests, utilizing best practices to troubleshoot and resolve end-user problems.
• Tracked issues and ensured technical issues were addressed and resolved the enterprise network operations center with assigned incidents.
• Provided information and technical support across numerous devices and systems, escalating support needs to leadership as needed.
• Gathered feedback and evaluated the impact of the company’s IT services and reported findings to management.
• Coordinated the repair and maintenance of the company’s peripheral activities with third-party vendors.

Set up, installed, and configured hardware, software, and drivers. Maintained and repaired technological equipment including peripheral devices including routers, printers, monitors, microphones, and more. Demonstrated knowledge of network/software applications to provide on-site or remote tech support.

• Vetted and coordinated with external vendors and internal staff to brainstorm and create effective solutions within budget.
• Prompted repeat business for the company and submitted leads to the sales team that increased the client base by 12% in 2-years.
• Assisted with the management of internal IT operations to maintain the integrity of communication, network, and system functionality.
• Tasked with evaluating the department’s philosophy, policies, processes, and environment to help develop an integrated project management discipline that increased performance.
• Collaborated with team members to develop and deliver hardware and software updates and solutions on time and within budget constraints.

Analyzed business needs, recommended, and coordinated plans, and simultaneously handled multiple projects, including customer communications, personnel services, and business strategies. Ensured that final deliverables met all intended needs and were deployed on time and within budget.

• Partnered with the contract and billing departments to provide recommendations on IT needs, functionality, processes, and configurations.
• Originated systems applications from design to creation, and collaborated with the IT development team to create structured programming languages.
• Designed, developed, and implemented basic to moderate complex IT architecture projects for the company and our clients.
• Managed the master data set, troubleshooting issues, and created new models to support business decisions in collaboration with financial and operational teams.
• Suggested strategies and initiatives to optimize costs by using data analytics to assess process efficiencies.