Fast food manager
Resume examples

Supervises food service delivery for up to 7 rotating team members. Hired, trains, and schedules new employees on quality standards and customer service provision. Promotes team environment by leading daily and weekly team meetings. Processes HR, operations, and accounts Payable and Receivable (A/P and A/R).

• Increased individual employee performance ratings by 50% after hosting training and one on one mentoring sessions.
• Brought down sanitary product costs by locating a local vendor with 20% price reduction.

Interviewed, hired, and trained staff, submitted nightly financial reports, and conducted regular evaluation reports. Ensured all processes for venue management were in place and executed on time. Completed all administrative and operational duties as outlined and assigned by the regional manager.

• Fostered a positive and motivating work environment that enhanced the restaurant’s brand and culture and led to increased employee retention.
• Ensured hospitality service standards were upheld at all times, including resolving customer complaints, food quality assurance, cleanliness, and safety.
• Managed team member relations and issues related to coaching, mentoring and partnering with professional development programs as necessary.
• Maintained budget and optimized operating expenses by adjusting purchasing, scheduling, portion control, and using P&L reports.
• Instituted a customer rewards program that resulted in increased profits exceeding projections for the region by 12%.