Fast food
Resume examples

Monitored designated day-to-day operations by the store manager, and organized and delegated duties for staff to align with company initiatives. Provided reports of work situations and responsibilities to scheduled shift staff and communicated information to incoming shift personnel as necessary.

• Worked multi-hour cash register and drive-thru shifts, addressing customers’ unique needs, and ensuring food and drink orders were taken accurately.
• Demonstrated exceptional oral and written communication skills with customers, and management to ensure efficient delivery of services.
• Kept flexibility and attitude that enabled responsibilities and parameters to fit in areas not previously described in this role.
• Hired, trained, and mentored new employees to take orders, work registers, take inventory, and direct customer complaints to crew chiefs as appropriate.
• Maintained paperwork and communicated with the store manager and district managers to discuss local strategies.

Prepared a limited selection of menu items, cooked and packaged meals, cleaned kitchen and dining areas, and restocked ingredients and condiments as necessary. Demonstrated full comprehension of food and drink orders to correctly prepare meals and ensure customer satisfaction.

• Upheld the restaurant’s mission to provide each restaurant patron with a great experience as a member of the front-of-house team.
• Directed by the restaurant manager to train new hires to accurately function POS and credit card transactions.
• Ensured that patrons were served quickly, efficiently, and accurately in a pleasant manner and resolved problems/issues as necessary.
• Trained new employees on restaurant, local, state, and federal health and safety ordinances while demonstrating compliance.
• Supported numerous areas of the restaurant as needed including setup, cleanup, food prep, and equipment maintenance.

Delivers end-to-end customer service from order to doorstep delivery. Aids kitchen prep staff and fills in during staff shortages. Offers positive attitude and flexibility to ensure smooth operations and motivate team members.

• Brought down overall delivery time from 20 to 15 minutes by implementing car inspection system that ensured tanks were full and drivers were prepared to go at all times.
• Created workflow checklist that improved accuracy of and prep time for orders.

Drives rapid, accurate delivery processes for high-volume restaurant chain. Assists kitchen and prep staff to proactively solve time management issues. Takes customer orders when possible to alleviate strain on other staff members. Communicates with customers to create great service environment.

• Brought down prep time from 10 minutes to 5 minutes by pre-loading ingredients for common orders.
• Developed a cross-check system between staff members that ensured order accuracy and eliminated order re-dos.

Supervises food service delivery for up to 7 rotating team members. Hired, trains, and schedules new employees on quality standards and customer service provision. Promotes team environment by leading daily and weekly team meetings. Processes HR, operations, and accounts Payable and Receivable (A/P and A/R).

• Increased individual employee performance ratings by 50% after hosting training and one on one mentoring sessions.
• Brought down sanitary product costs by locating a local vendor with 20% price reduction.

Created an enjoyable and safe dining experience for families by ensuring that food and drink items were prepared above industry standards within a friendly and clean establishment. Worked the counter, drive-thru window, and grill areas in addition to cleaning the dining area and restocking supplies.

• Took customer orders, answered questions about menu items, and suggested limited-time specials and meal deals.
• Handled ingredients and prepared menu items according to customer special requests and specifications.
• Assumed shift manager responsibilities, supervised a team of up to 12 employees, delegated tasks, and evaluated performance.
• Trained new employees, guided their work responsibilities, and provided employee evaluation reports to the store manager.
• Anticipated customer needs by constantly evaluating the environment and communicating observations to the store manager.

Oversaw customer service and food preparation for high-volume fast-casual food chain. Led rapid, accurate service delivery as part of small, efficiency-focused teams. Generated ideas to improve processes and customer experience as well as encourage teams to perform to higher standards.

• Raised overall Google rating from 3.5 to 4.2 stars by soliciting reviews from satisfied customers.
• Introduced scheduling app to the manager which streamlined staff scheduling and leave requests.
• Improved vendor deliveries by volunteering to unload trucks, creating less interruption of services.

Consistently demonstrate great cash handling skills to take payment and provide change at delivery sites. Ensured all food and drink orders were delivered on time and without damage or spillage. Helped food preparers package and check food orders before leaving the restaurant.

• Ensured hot and cold food items were kept in compliance with the restaurant’s standards and met all safety and sanitation standards.
• Regularly assisted food preparation teams as needed, including cleaning food stations, building and stocking to-go boxes, and working registers when there were no delivery orders.
• Contributed to food preparation, taking orders, restocking ingredients (toppings, cheeses, sauces, etc.), heating/cooking meals, and filling drinks.
• Maintained a clean driving record and demonstrated a strong ability to navigate various neighborhoods to avoid traffic to ensure deliveries were made on time.
• Reported all incidents encountered on the road and delivery vehicle mechanical issues to the store manager or shift supervisor.