Bartending
Resume examples

Maximized nightly profits by providing top quality customer service to repeat customers. Established and maintained friendly relationship to bolster customer experience.

• Interacted with every customer as they approached the bar.
• Took and keyed in food and drink orders within a timely fashion.
• Monitored customer experiences while multitasking to complete bar management and cleanliness tasks.
• Established and maintained friendly and inviting repertoire with repeat customers.

Assisted an average of 50+ customers within 1-hour period during exceptionally busy breakfast rush. Handled complex orders and maintained café work area cleanliness throughout.

• Ensured accuracy when taking and delivering beverage orders.
• Leveraged organization skills to keep orders segmented and paired with the proper customer during high-volume time periods.
• Collaborated with café employees to deliver orders quickly and efficiently.
• Utilized downtime to tackle additional responsibilities such as cleaning and restocking products.

Hired to assume responsibilities of outgoing bar manager for a small-scale bar with six employees, streamlined staff schedule system, rearranged shift responsibilities, and updated date entry procedures, while maintaining employee and customer trust during the management transition.

• Oversaw bar operations, creating a clean, entertaining, and safe environment for customers to relax.
• Greeted customers, answered questions about the drink menu, and resolved customer/ employee complaints.
• Created staff shift schedules and assigned responsibilities to ensure the bar operated efficiently during peak and non-peak hours.
• Collected and accurately entered data for inventory, purchases, payments, and payroll, and created reports for the bar owner.
• Maintained staff calendars, including paid time off and sick days, and contacted staff when coverage was necessary.

Stocked and refilled drink ingredients, napkins and straws, alcoholic beverages, condiments, snacks, and ice as directed by the bartenders at a high-traffic sports restaurant and bar. Helped to maintain an organized and clean working environment according to city, state, and federal rules and regulations.

• Consistently checked bar stocks and refilled items as necessary while backing up the bartender to pour tap beer and wine.
• Maintained a clean bar area, including sweeping or mopping the floor, changing bar mats, and wiping down counters.
• Dealt with emergencies, including cleaning up liquid spills and broken glasses as well as unclogging drains and handling water overflows.
• Cleared empty glasses and replenished supplies to ensure the bartender had the right size and style available for a variety of drinks.
• Coordinated with bartenders, security staff, and kitchen staff to ensure efficient service and health for bar patrons.

Drove sales and increased customer retention by 20% by cultivating impactful customer relations. Leveraged customer service and interpersonal skills.

• Devoted time to speaking and interacting with customers over the course of each shift.
• Developed ongoing repertoire with customers while promoting repeat visits.
• Ensured prompt food and drink delivery with every customer order.
• Attended to customer requests and complaints in a timely fashion within fast-paced bar environment.

Achieved and maintained 90%+ guest satisfaction score over 2-year timeframe. Cultivated positive relationships throughout entire time working for Starbucks café.

• Practiced accuracy while inputting orders via POS system.
• Communicated with customers on a daily basis.
• Went the extra mile to remember regular customers’ orders and preferences.
• Partnered with leadership to resolve issues or answer questions as needed.