Barista
Resume examples

Assisted an average of 50+ customers within 1-hour period during exceptionally busy breakfast rush. Handled complex orders and maintained café work area cleanliness throughout.

• Ensured accuracy when taking and delivering beverage orders.
• Leveraged organization skills to keep orders segmented and paired with the proper customer during high-volume time periods.
• Collaborated with café employees to deliver orders quickly and efficiently.
• Utilized downtime to tackle additional responsibilities such as cleaning and restocking products.

Oversaw excellent customer experiences and in-store execution of sales and promotions as directed by the store manager. Tracked and monitored inventory levels and prepared lists for ordering when stock ran low.

• Brought artistry to the average customer interaction by creating and mastering unique foam designs that attracted a virtual following through social media output.
• Participated in promotional events by demonstrating coffee artistry and sharing samples at local events, outside the store, and via social media posting management.

Ensure consistent workflow and service offerings to guests by assisting bartender and cocktail servers where needed. Create environment of efficiency by facilitating clean work areas and cross-checking the bar orders. Maintain sanitation of the facility, complying with standards from the local and state Health Department.

• Updated workflows to ensure 15% greater accuracy in drink order delivery for larger parties.
• Trained new barbacks on products, standards, and procedures to ensure greatest success of customer service delivery.

Achieved and maintained 90%+ guest satisfaction score over 2-year timeframe. Cultivated positive relationships throughout entire time working for Starbucks café.

• Practiced accuracy while inputting orders via POS system.
• Communicated with customers on a daily basis.
• Went the extra mile to remember regular customers’ orders and preferences.
• Partnered with leadership to resolve issues or answer questions as needed.

Demonstrate adept service skill and product knowledge through expert delivery of customer-requested beverages and café items. Sanitized preparation areas and followed all rules for company and local regulatory compliance. Monitored inventory levels.

• Mastered 100+ café beverage combinations, completing up to 200 orders per day.
• Promoted special store items or promotional events and products to upsell and boost average customer spend by at least $5 per customer.
• Won “Employee of the Month” three times in one year.