Office assistant
Resume examples

Performed medical reception duties including answering telephones, screening calls, taking messages and pulling patient information. Supported patient accounting department to clarify claim submission and claim denial appeal efforts. Notified payers via e-mail or phone within 8 business hours of service to ensure compliance with Managed Care contractual requirements.

• Interview patients to acquire medical histories, collect vitals, perform a drug test, and record information on patients' charts using an electronic database.
• Prepared job descriptions, reviewed applications, assisted doctors with interviews and conducted assessments before hiring.
• Verified and investigated pre-certification, authorization, and referral requirements for services by contacting insurers in advance and obtain a certification number for reimbursement ensuring maximum reimbursement for services.
• Improved patient satisfaction by increasing awareness, empowering staff to address and resolve customer concerns.
• Tracked authorizations from various carriers such as BCBS, Medicare, and Medicaid.

Handled high-level inbound and outbound calls while delivering exceptional customer service at the front office. Received, sorted, distributed faxes and mails as well as ordered office supplies and scheduled equipment repair and maintenance.

• Organized video conferencing meetings for staff during the COVID-19 pandemic using various online tools such as Zoom, Skype, and Slack video calls.
• Assisted Managers in creating efficient operations, standardized processes, data management, and reporting.
• Supported administrative department in filing, typing, copying, binding, and scanning.
• Coordinated with Human Resource Manager in facilitating new hire orientation and talent acquisition.

Improved overall office efficiency by 40% through direct managerial support and client relationship management efforts. Drove organizational and documentation improvements.

• Handled all customer communications and report filing tasks on a daily basis.
• Assessed existing workflows, policies, and procedures to identify opportunities for improvement.
• Developed and implemented revised operational guidelines to streamline efficiency.
• Shared updated workflows with colleagues to ensure officewide compliance.

Prepared purchase orders, reviewed proposals, negotiated prices and selected/recommended vendors. coordinated schedules and workflows, and established strong relationships with customers, suppliers, and manufacturers.

• Handled all office management tasks including answering phone calls, filing, data archival, scheduling appointments, managing team calendar, and greeting visitors.
• Performed Account Payable, Account Receivable, and processed orders, invoices, and internal chargebacks for product delivery.