Office assistant
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Performed medical reception duties including answering telephones, screening calls, taking messages and pulling patient information. Supported patient accounting department to clarify claim submission and claim denial appeal efforts. Notified payers via e-mail or phone within 8 business hours of service to ensure compliance with Managed Care contractual requirements.

• Interview patients to acquire medical histories, collect vitals, perform a drug test, and record information on patients' charts using an electronic database.
• Prepared job descriptions, reviewed applications, assisted doctors with interviews and conducted assessments before hiring.
• Verified and investigated pre-certification, authorization, and referral requirements for services by contacting insurers in advance and obtain a certification number for reimbursement ensuring maximum reimbursement for services.
• Improved patient satisfaction by increasing awareness, empowering staff to address and resolve customer concerns.
• Tracked authorizations from various carriers such as BCBS, Medicare, and Medicaid.