Administrative manager
Resume examples

Multifaceted role requiring Leadership and Office Administration in support of a fast-paced organization dedicated to providing premium services to its clientele.

• Drove multiple client projects to successful completion by managing communications with stakeholders to deliver status reports and updated information on project progress.
• Maintained organized databases to track and develop reports on project performance facilitating strategic business plans and decision making.
• Managed overall administrative operations to ensure an optimized work process that encompasses the management office supplies and schedule management.
• Evaluated daily operational procedures for flaws and develop administrative policies that address staffing needs and foster cross-functional team collaborations.

Ideated and implemented strategies for restructuring and enhancing business operations. Worked closely with the human resources department in reshuffling and hiring staff, and liaised with the finance team in planning and managing the budget. 

• Teamed up with cross-functional teams in developing and implementing new processes, policies, and procedures, increasing efficiency by 40%.
• Generated precise reports for the senior management team, encouraging optimal performance by pointing out the areas for improvement.
• Optimized the brand’s market share capabilities by liaising with the marketing department in researching and implementing the regional expansion plans.

Provided administrative leadership to the practice specialized in Women’s Health and Wellness overseeing medical records of over 1500 patients while maintaining strict patient confidentiality. Effectively communicate with patients, doctors, and patient representatives while adhering to HIPAA. Ensured monthly revenue goals of doctors are achieved by rescheduling appointments and filling the available spots.

• Prepared job descriptions, drafted and reviewed applications, interviewed and hired Receptionist, CNAs, LPNs, RNs, and conducted assessments before hiring, performed background checks.
• Wrote personnel and procedure manuals, processed performance evaluations, assisted in investigations of alleged misconduct and other complaints, and assisted in corrective action and terminations.
• Turned around failing and loss-making unit into the profit-making unit within few months of hire. Eliminated risk of unpaid patients bills by effectively collecting patients’ balance.
• Created a revolutionary business development plan that propelled practice growth. Grew patient census from 700 to 1000 and increased margins within few days of hire.

Directed periodic process improvements to optimize productivity in office operations. Received incoming communication and directed them to the appropriate departments, coordinated senior executives’ travel and accommodation, and liaised with the finance department in developing strategies for reducing expenses. 

• Hypothesized, developed, and executed strategic administrative support processes and procedures, enhancing overall productivity by 35%.
• Promoted teamwork by establishing robust communication frameworks that improved the flow of information across all levels. 
• Established strategic measures for resolving administrative issues and optimizing operational efficiency levels.

Coordinated the contract awarding process in liaison with project managers, guided the preparation, evaluation, and maintenance of contracts management plans, and developed bid packages, contractor solicitations, requests for proposals, and pre-bid conferences.

• Conceptualized and implemented new procedures and systems, improving the overall departmental performance by 40%.
• Developed a contract workflow that slashed the usual deal closure time from opportunity to onboarding by 35%.
• Championed continuous process improvement by routinely developing and refining management processes, information systems, and technology, enhancing the contracts management function.