Administrative manager
Resume examples

Diverse administrative position requiring team management and customer-facing skills.

• Adapted seamlessly into the fast-paced environment to optimize work processes and employed quick decision making skills to promptly execute successive tasks with no errors.
• Facilitated the attainment of collective goals by developing collaborative and functional working relationships with colleagues.
• Managed work schedules and delegated tasks to team members to maximize productivity and attain collective goals.
• Optimized customer experience and increased customer royalty by leveraging relations and organization skills to promptly address customer concerns and issues.

Delivered administrative support and services to managers and unit leadership teams. Represented the unit on behalf of the Manager in the crucial decision-making process. Supported in creating and establishing internal administrative processes, systems, and tools.

• Served as a Subject Matter Expert(SME) for all administrative related tasks such as invoices, office supplies, authorization policies, and routines.
• Optimized administrative efficiency to meet business needs and enable the line organization to focus on the core business.
• Managed domestic/international travel arrangements including flights, visas, cabs/rental car, and hotel booking while handling all executive expense reports.
• Organized meetings with internal and external stakeholders by coordinating calendars with other EAs.
• Drove continuous improvement and implementation of administrative routine.
• Onboarded and trained new hires on company policies and procedures.
• Planned and facilitated internal and external events, meetings, workshops, and training.

Managed a wide range of support functions including onboarding new freelance editors, writers, and designers while collaborating with the advertising and accounting team. Liaised between staff and accounting consultant for entering and updating employee database, training, payroll, and filing paperwork.

• Registered company with state agencies and maintaining compliance with company policies, state, and federal regulations.
• Resolved billing discrepancies, credit card chargebacks, and disputes.
• Processed magazine subscriptions and supported the advertising sales team with customer communications and scheduling.
• Assisted executive and editorial teams in event planning including logistics.