Service manager

Service manager
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Service manager
Service manager
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Service manager

Experienced

Oversaw service unit for a busy local petroleum and propane company with up to 200 customers serviced per day. Maintain inventory of propane and fuel tanks and related equipment and requisition of parts and instruments.

  • Reduced attrition rate by implementing less stringent processes, allowing staff the flexibility to leverage their professional knowledge in a more efficient way.
  • Created new processes and procedures that reduces average time per service by 70% and improved positive customer feedback 90%.
  • Managed team performance and professional development through mentorship and training program oversight.
  • Manage Service Technicians training program to maintain required certifications and safety.

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