Retail worker
Resume examples

Greet and assist customers in identifying products that meet their needs. Check out guests, processing both card and cash payments accurately. Multitask on a daily basis, performing responsibilities like answering phone, stocking shelves, and other tasks that arise.

• Work on morning shift, completing product markdowns before the end of the weekly cycle.
• Help dozens of customers daily, both on the phone and in the store.
• Proactively replenish merchandise by moving products from stock room to shelves.
• Earned Employee of the Month in July 2020 due to exceptional customer service and willingness to go above and beyond to support team.
• Identify opportunities for upselling and recommend products to customers in order to drive sales.

Worked for an electronics store handling customer inquiries and purchases.

• Conducted price and feature comparisons to encourage customers to purchase items.
• Kept track of stock and inventory and noted items that needed to be ordered.
• Explained in detail how various items functioned and operated to customers.
• Filed information on customers pertaining to return purchases.
• Inspected items for defectiveness and reported any issues to store manager.
• Maintained a polite and professional demeanor when interacting with customers.
• Organized displaced items on shelves and cleaned up store aisles.
• Informed customers on deals and specials for specific items.

Exciting role requiring my customer service and collaborative skills in support of a fast –paced retail outfit.

• Welcomed customers into the establishment and provided them with directions to the section of the store that would meet their needs.
• Increased sales and customer satisfaction by helping customers identify services/products that is best suited to their needs.
• Executed offsite presentations to promote products and services.
• Maintained communication with al store associates to facilitate a smooth workflow.

Interesting role requiring my adaptive and active learning skills to promptly transition into a fast-paced work environment and quickly start adding value.

• Accurately followed supervisor’s instructions to ensure a smooth flow of daily operations.
• Provided strategic support to customers and team members to ensure every customer has an enjoyable experience while visiting the store.
• Assisted with opening and closing duties, to include cleaning of store floors and rearranging shelves.
• Explained product details and sometimes demonstrated product features to customers, resulting in increased sales and overall revenue.

Provided excellent customer service to streamline the purchasing and payment processes for the customers.

• Created merchandise displays to attract customers' attention and provided the opportunity for massive sales to boost weekly revenue by 10%.
• Handled cash transactions and managed client returns in a reasonable timeframe.
• Encouraged customers to register for credit card promos using a negotiation tactic for 10% more than the company's average.
• Took the initiative to assist team members with customer service, cash operations, and retail maintenance.
• Educated customers about various product selections to fulfill and exceed their client service experience.

Performed customer service duties for an independently owned clothing store.

• Assisted customers with purchasing and returning of items.
• Relayed customer feedback to the manager/owner of the store.
• Printed receipts and recorded debit and credit card payments.
• Answered questions addressed by customers clearly and thoughtfully.
• Greeted and welcomed customers who entered the store.
• Cleaned up and re-arranged items in store.
• Informed customers about discounts and specials.
• Decorated store during seasonal and holiday months.
• Advertised and promoted items and services on social media.
• Created “sale” signs for use during clearances.

Performance-oriented role encompassing research and strategic planning skills to drive growth within a fast-paced work environment.

• Communicated with clients to identify their needs and direct them to the appropriate sections/departments where they’ll find products to meet their needs.
• Surpassed sales targets and increased sales revenue by working with upper management to develop and implement promotional sales that encourage more purchases.
• Employed research and analytical skills to break down large data and develop actionable plans that drive sales, increase revenue and facilitate the attainment of collective gals.
• Worked in collaboration with other departments to resolve customer issues while maintaining a positive and professional attitude to ensure customer retention.

Multifaceted client-facing role requiring communication and collaborative skills to work within a divers, multi-functional team towards the common goal of delivering premium customer service to customers.

• Achieved a 95% customer satisfaction rate and increased overall customer loyalty by adopting an individualized customer service method that prioritizes the needs of each client.
• Worked with colleagues form different departments to develop actionable solutions to customer concerns.
• Trained new recruits to ensure that the defined service standards are adhered to.
• Delivered product demonstrations to clients to help them understand their devices and close sales.

Analyzed and determined consumer complaints or difficulties to improve the store's credibility and increased customer loyalty.

• Checked pricing, applied discounts, printed receipts, and scanned products to notify customers.
• Used the POS system to process returns, sales, gift card activations, and online orders.
• Organized store merchandise displays and racks to maintain and promote aesthetically appealing environments.
• Answered consumer queries and complaints about store policies.
• Issued receipts and processed refunds, exchanges, or credits.
• Supported the restocking of sales floor products in a timely and efficient manner.
• Volunteered for extra shifts during holidays and peak hours to alleviate staff shortages.