Retail worker
Resume examples

Greet and assist customers in identifying products that meet their needs. Check out guests, processing both card and cash payments accurately. Multitask on a daily basis, performing responsibilities like answering phone, stocking shelves, and other tasks that arise.

• Work on morning shift, completing product markdowns before the end of the weekly cycle.
• Help dozens of customers daily, both on the phone and in the store.
• Proactively replenish merchandise by moving products from stock room to shelves.
• Earned Employee of the Month in July 2020 due to exceptional customer service and willingness to go above and beyond to support team.
• Identify opportunities for upselling and recommend products to customers in order to drive sales.

Worked for an electronics store handling customer inquiries and purchases.

• Conducted price and feature comparisons to encourage customers to purchase items.
• Kept track of stock and inventory and noted items that needed to be ordered.
• Explained in detail how various items functioned and operated to customers.
• Filed information on customers pertaining to return purchases.
• Inspected items for defectiveness and reported any issues to store manager.
• Maintained a polite and professional demeanor when interacting with customers.
• Organized displaced items on shelves and cleaned up store aisles.
• Informed customers on deals and specials for specific items.

Interesting role requiring my adaptive and active learning skills to promptly transition into a fast-paced work environment and quickly start adding value.

• Accurately followed supervisor’s instructions to ensure a smooth flow of daily operations.
• Provided strategic support to customers and team members to ensure every customer has an enjoyable experience while visiting the store.
• Assisted with opening and closing duties, to include cleaning of store floors and rearranging shelves.
• Explained product details and sometimes demonstrated product features to customers, resulting in increased sales and overall revenue.

Exciting role requiring my customer service and collaborative skills in support of a fast –paced retail outfit.

• Welcomed customers into the establishment and provided them with directions to the section of the store that would meet their needs.
• Increased sales and customer satisfaction by helping customers identify services/products that is best suited to their needs.
• Executed offsite presentations to promote products and services.
• Maintained communication with al store associates to facilitate a smooth workflow.

Explained exchange and return policies to accept and enforce merchandise for replacement and refund with different products.

• Maintained the sales floor by updating pricing, restocking shelves, and managing inventory.
• Followed organizational safety norms and regulations to manage a safe workplace.
• Accompanied the POS system's processes and procedures when operating the cash register.
• Reported suspicious incidents and behaviors to aid in theft prevention.
• Greeted clients with friendly conduct and competent support to drive sales and establish loyalty.
• Kept the working area presentable with daily cleaning and organizing of products.
• Processed customer returns and purchases via credit card or debit card.

Performed customer service duties for an independently owned clothing store.

• Assisted customers with purchasing and returning of items.
• Relayed customer feedback to the manager/owner of the store.
• Printed receipts and recorded debit and credit card payments.
• Answered questions addressed by customers clearly and thoughtfully.
• Greeted and welcomed customers who entered the store.
• Cleaned up and re-arranged items in store.
• Informed customers about discounts and specials.
• Decorated store during seasonal and holiday months.
• Advertised and promoted items and services on social media.
• Created “sale” signs for use during clearances.

Multifaceted client-facing role requiring communication and collaborative skills to work within a divers, multi-functional team towards the common goal of delivering premium customer service to customers.

• Achieved a 95% customer satisfaction rate and increased overall customer loyalty by adopting an individualized customer service method that prioritizes the needs of each client.
• Worked with colleagues form different departments to develop actionable solutions to customer concerns.
• Trained new recruits to ensure that the defined service standards are adhered to.
• Delivered product demonstrations to clients to help them understand their devices and close sales.

Performance-oriented role encompassing research and strategic planning skills to drive growth within a fast-paced work environment.

• Communicated with clients to identify their needs and direct them to the appropriate sections/departments where they’ll find products to meet their needs.
• Surpassed sales targets and increased sales revenue by working with upper management to develop and implement promotional sales that encourage more purchases.
• Employed research and analytical skills to break down large data and develop actionable plans that drive sales, increase revenue and facilitate the attainment of collective gals.
• Worked in collaboration with other departments to resolve customer issues while maintaining a positive and professional attitude to ensure customer retention.

Provided excellent customer service to streamline the purchasing and payment processes for the customers.

• Created merchandise displays to attract customers' attention and provided the opportunity for massive sales to boost weekly revenue by 10%.
• Handled cash transactions and managed client returns in a reasonable timeframe.
• Encouraged customers to register for credit card promos using a negotiation tactic for 10% more than the company's average.
• Took the initiative to assist team members with customer service, cash operations, and retail maintenance.
• Educated customers about various product selections to fulfill and exceed their client service experience.