Retail sales associate
Resume examples

Greet and assist customers in identifying products that meet their needs. Check out guests, processing both card and cash payments accurately. Multitask on a daily basis, performing responsibilities like answering phone, stocking shelves, and other tasks that arise.

• Work on morning shift, completing product markdowns before the end of the weekly cycle.
• Help dozens of customers daily, both on the phone and in the store.
• Proactively replenish merchandise by moving products from stock room to shelves.
• Earned Employee of the Month in July 2020 due to exceptional customer service and willingness to go above and beyond to support team.
• Identify opportunities for upselling and recommend products to customers in order to drive sales.

Explained exchange and return policies to accept and enforce merchandise for replacement and refund with different products.

• Maintained the sales floor by updating pricing, restocking shelves, and managing inventory.
• Followed organizational safety norms and regulations to manage a safe workplace.
• Accompanied the POS system's processes and procedures when operating the cash register.
• Reported suspicious incidents and behaviors to aid in theft prevention.
• Greeted clients with friendly conduct and competent support to drive sales and establish loyalty.
• Kept the working area presentable with daily cleaning and organizing of products.
• Processed customer returns and purchases via credit card or debit card.

Provided excellent customer service to streamline the purchasing and payment processes for the customers.

• Created merchandise displays to attract customers' attention and provided the opportunity for massive sales to boost weekly revenue by 10%.
• Handled cash transactions and managed client returns in a reasonable timeframe.
• Encouraged customers to register for credit card promos using a negotiation tactic for 10% more than the company's average.
• Took the initiative to assist team members with customer service, cash operations, and retail maintenance.
• Educated customers about various product selections to fulfill and exceed their client service experience.

Analyzed and determined consumer complaints or difficulties to improve the store's credibility and increased customer loyalty.

• Checked pricing, applied discounts, printed receipts, and scanned products to notify customers.
• Used the POS system to process returns, sales, gift card activations, and online orders.
• Organized store merchandise displays and racks to maintain and promote aesthetically appealing environments.
• Answered consumer queries and complaints about store policies.
• Issued receipts and processed refunds, exchanges, or credits.
• Supported the restocking of sales floor products in a timely and efficient manner.
• Volunteered for extra shifts during holidays and peak hours to alleviate staff shortages.