Retail worker
Resume examples

Provided excellent customer service to streamline the purchasing and payment processes for the customers.

• Created merchandise displays to attract customers' attention and provided the opportunity for massive sales to boost weekly revenue by 10%.
• Handled cash transactions and managed client returns in a reasonable timeframe.
• Encouraged customers to register for credit card promos using a negotiation tactic for 10% more than the company's average.
• Took the initiative to assist team members with customer service, cash operations, and retail maintenance.
• Educated customers about various product selections to fulfill and exceed their client service experience.

Performed customer service duties for an independently owned clothing store.

• Assisted customers with purchasing and returning of items.
• Relayed customer feedback to the manager/owner of the store.
• Printed receipts and recorded debit and credit card payments.
• Answered questions addressed by customers clearly and thoughtfully.
• Greeted and welcomed customers who entered the store.
• Cleaned up and re-arranged items in store.
• Informed customers about discounts and specials.
• Decorated store during seasonal and holiday months.
• Advertised and promoted items and services on social media.
• Created “sale” signs for use during clearances.

Interesting role requiring my adaptive and active learning skills to promptly transition into a fast-paced work environment and quickly start adding value.

• Accurately followed supervisor’s instructions to ensure a smooth flow of daily operations.
• Provided strategic support to customers and team members to ensure every customer has an enjoyable experience while visiting the store.
• Assisted with opening and closing duties, to include cleaning of store floors and rearranging shelves.
• Explained product details and sometimes demonstrated product features to customers, resulting in increased sales and overall revenue.

Exciting role requiring my customer service and collaborative skills in support of a fast –paced retail outfit.

• Welcomed customers into the establishment and provided them with directions to the section of the store that would meet their needs.
• Increased sales and customer satisfaction by helping customers identify services/products that is best suited to their needs.
• Executed offsite presentations to promote products and services.
• Maintained communication with al store associates to facilitate a smooth workflow.

Analyzed and determined consumer complaints or difficulties to improve the store's credibility and increased customer loyalty.

• Checked pricing, applied discounts, printed receipts, and scanned products to notify customers.
• Used the POS system to process returns, sales, gift card activations, and online orders.
• Organized store merchandise displays and racks to maintain and promote aesthetically appealing environments.
• Answered consumer queries and complaints about store policies.
• Issued receipts and processed refunds, exchanges, or credits.
• Supported the restocking of sales floor products in a timely and efficient manner.
• Volunteered for extra shifts during holidays and peak hours to alleviate staff shortages.