Retail worker
Resume examples

Greet and assist customers in identifying products that meet their needs. Check out guests, processing both card and cash payments accurately. Multitask on a daily basis, performing responsibilities like answering phone, stocking shelves, and other tasks that arise.

• Work on morning shift, completing product markdowns before the end of the weekly cycle.
• Help dozens of customers daily, both on the phone and in the store.
• Proactively replenish merchandise by moving products from stock room to shelves.
• Earned Employee of the Month in July 2020 due to exceptional customer service and willingness to go above and beyond to support team.
• Identify opportunities for upselling and recommend products to customers in order to drive sales.

Worked for an electronics store handling customer inquiries and purchases.

• Conducted price and feature comparisons to encourage customers to purchase items.
• Kept track of stock and inventory and noted items that needed to be ordered.
• Explained in detail how various items functioned and operated to customers.
• Filed information on customers pertaining to return purchases.
• Inspected items for defectiveness and reported any issues to store manager.
• Maintained a polite and professional demeanor when interacting with customers.
• Organized displaced items on shelves and cleaned up store aisles.
• Informed customers on deals and specials for specific items.

Multifaceted client-facing role requiring communication and collaborative skills to work within a divers, multi-functional team towards the common goal of delivering premium customer service to customers.

• Achieved a 95% customer satisfaction rate and increased overall customer loyalty by adopting an individualized customer service method that prioritizes the needs of each client.
• Worked with colleagues form different departments to develop actionable solutions to customer concerns.
• Trained new recruits to ensure that the defined service standards are adhered to.
• Delivered product demonstrations to clients to help them understand their devices and close sales.

Performance-oriented role encompassing research and strategic planning skills to drive growth within a fast-paced work environment.

• Communicated with clients to identify their needs and direct them to the appropriate sections/departments where they’ll find products to meet their needs.
• Surpassed sales targets and increased sales revenue by working with upper management to develop and implement promotional sales that encourage more purchases.
• Employed research and analytical skills to break down large data and develop actionable plans that drive sales, increase revenue and facilitate the attainment of collective gals.
• Worked in collaboration with other departments to resolve customer issues while maintaining a positive and professional attitude to ensure customer retention.

Explained exchange and return policies to accept and enforce merchandise for replacement and refund with different products.

• Maintained the sales floor by updating pricing, restocking shelves, and managing inventory.
• Followed organizational safety norms and regulations to manage a safe workplace.
• Accompanied the POS system's processes and procedures when operating the cash register.
• Reported suspicious incidents and behaviors to aid in theft prevention.
• Greeted clients with friendly conduct and competent support to drive sales and establish loyalty.
• Kept the working area presentable with daily cleaning and organizing of products.
• Processed customer returns and purchases via credit card or debit card.

Create and maintain positive customer service relationships through rapid and accurate customer service. Create custom quotes based on customer needs and direct guests to appropriate areas of the store, advising on styles, function, and pricing.

• Reduced inventory shortage incidents from 20 to 2 per month by implementing strict inventory controls and counting standards.
• Designed and kept stocked sanitation carts for quicker open, close, and daily maintenance tasking.
• Ensure fully stocked inventory, schedule deliveries and custom orders to meet customer needs.
• Maintain store cleanliness and oversee junior staff work progress.