Retail management
Resume examples

Strategic role requiring critical thinking in the development and execution of targeted business strategies to optimize operational proficiency and increase profitability.

• Reviewed data on buying trends, customer needs, and existing business strategies to identify flaws and develop new strategies to increase customer base, expand store traffic and increase store’s revenue.
• Reviewed and optimized store’s service practices to increase customer satisfaction, resulting in increased customer loyalty and sales.
• Consistently research market trends and monitor competition to develop innovative ideas that keep the store ahead of the curve and increase its market share.
• Leveraged relations and negotiation skills to maintain working relationships with a network vendors to secure the best prices and quality of goods.

Challenging role requiring strategic leadership functions to oversee the development and implementation of sales and marketing strategies. Worked with HR department to improve employee performance and retention rate.

• Recorded a 45% increase in operational proficiency by evaluating overall operation processes to identify opportunities for improvement.
• Leverage analytical skills to collect and analyze market data, market trends and localized customer behaviors to develop marketing tactics that is tailored to the patrons of the establishment, resulting in a 45% increase in sales revenue.
• Liaise with the HR department to design a new employee engagement strategy that improves morale and retains talent.
• Lead routine staff meeting to evaluate employee performance and define goals.

Multifaceted role requiring interdepartmental collaborations as well as extensive marketing analysis to develop and implement strategic reforms that drive the attainment of collective goals.

• Achieved a 30% increase in the customer base by leveraging relations management and marketing research expertise to analyze data on market and customer behavior to develop targeted strategies.
• Successfully increased sales by 40% by employing visual merchandising expertise to develop unusual, but effective arrangements and pairings of products aimed at customer purchasing behavior.
• Worked with other department heads to create and implement strategic marketing and financial plans to facilitate the attainment of collective goals.
• Personally supervise and train new recruits to ensure the standard of service we are known for is maintained.

Diverse role encompassing leadership, relations management and detail reporting functions in support of a fast-paced organization to facilitate the attainment of collective goals.

• Consistently surpassed sales targets by optimizing staff performance and innovating enhanced service standards by developing and implementing strategic training initiatives.
• Studied customer purchasing behavior and market trends to design attractive and functional merchandising and displays that encourage more purchases resulting in more sales.
• Developed and delivered comprehensive sales/marketing and operational reports to upper management to facilitate efficient decision making.
• Maintained profitable working relationships with vendors and suppliers to ensure proper merchandising and manage inventory levels.

Received recognition from management several times for stellar store management, achieved through the implementation of strategic marketing and financial initiatives.

• Took a hands-on approach to managing the day-to-day activities of the store to ensure that customer experience was not affected by operational technicalities.
• Ensured that the staff was trained to provide customers with exceptional service through training and on-job mentorship and shadowing.
• Reduced expenses through the implementation of inventory management that was triggered only when inventory went below a certain level for each product.

Increased the sales and footfall in newly opened retail locations, through the development of a sales team and understanding of the needs of the customers.

• Developed a complaint management system that prioritized new retail outlets to ensure that they were able to develop repute and credibility with the customers.
• Implemented sales and soft skills training program for the newly appointed staff to ensure that service quality provided to the customers met the standard.
• Conducted in-depth competitor analysis on a timely basis through conducting onsite visits and online store purchases to remain up-to-date with the market and adopt a proactive strategy.

Improved product sales by 20% via implemented marketing campaign. Partnered with product vendor and sales floor team leads to coordinate new project.

• Negotiated ordering of product inventory and promotional materials.
• Partnered with sales team leaders to outline ambitious floorplan and promotional efforts.
• Supervised installation of marketing materials and product stands.
• Tracked and documented product sales following promotional installation.
• Correlated sales metrics and presented report during leadership meeting to showcase results.

Streamlined inventory management and reduced time spent conducting audits by 30%. Developed and implemented updated workflow and best practices.

• Assessed existing inventory tasks to identify opportunities for improvement.
• Partnered with department managers to strategize more efficient ways to count and monitor product inventories.
• Outlined new audit procedures and presented to retail management for approval and storewide integration.
• Communicated with employees to track operational efficiency and document improvements as a result of new process.

Increased the footfall in the store by 50% as a Store Manager by ensuring that customer queries were handled efficiently and effectively to provide the best customer service

• Managed day-to-day in-store activities to ensure that inventory management, sales, and employee training were managed to reduce any friction between employees and customers
• Ensured key visuals, standees and offers were placed effectively so customers could get a clear view from afar increasing sales of the store by 80%.
• Worked on reducing the expenses of the store on an ongoing basis ensuring that all resources were being efficiently utilized to make the store profitable.