Retail management
Resume examples

Received recognition from management several times for stellar store management, achieved through the implementation of strategic marketing and financial initiatives.

• Took a hands-on approach to managing the day-to-day activities of the store to ensure that customer experience was not affected by operational technicalities.
• Ensured that the staff was trained to provide customers with exceptional service through training and on-job mentorship and shadowing.
• Reduced expenses through the implementation of inventory management that was triggered only when inventory went below a certain level for each product.

Increased the sales and footfall in newly opened retail locations, through the development of a sales team and understanding of the needs of the customers.

• Developed a complaint management system that prioritized new retail outlets to ensure that they were able to develop repute and credibility with the customers.
• Implemented sales and soft skills training program for the newly appointed staff to ensure that service quality provided to the customers met the standard.
• Conducted in-depth competitor analysis on a timely basis through conducting onsite visits and online store purchases to remain up-to-date with the market and adopt a proactive strategy.

Streamlined inventory management and reduced time spent conducting audits by 30%. Developed and implemented updated workflow and best practices.

• Assessed existing inventory tasks to identify opportunities for improvement.
• Partnered with department managers to strategize more efficient ways to count and monitor product inventories.
• Outlined new audit procedures and presented to retail management for approval and storewide integration.
• Communicated with employees to track operational efficiency and document improvements as a result of new process.