Store manager
Resume examples

Strategic role requiring critical thinking in the development and execution of targeted business strategies to optimize operational proficiency and increase profitability.

• Reviewed data on buying trends, customer needs, and existing business strategies to identify flaws and develop new strategies to increase customer base, expand store traffic and increase store’s revenue.
• Reviewed and optimized store’s service practices to increase customer satisfaction, resulting in increased customer loyalty and sales.
• Consistently research market trends and monitor competition to develop innovative ideas that keep the store ahead of the curve and increase its market share.
• Leveraged relations and negotiation skills to maintain working relationships with a network vendors to secure the best prices and quality of goods.

Received recognition from management several times for stellar store management, achieved through the implementation of strategic marketing and financial initiatives.

• Took a hands-on approach to managing the day-to-day activities of the store to ensure that customer experience was not affected by operational technicalities.
• Ensured that the staff was trained to provide customers with exceptional service through training and on-job mentorship and shadowing.
• Reduced expenses through the implementation of inventory management that was triggered only when inventory went below a certain level for each product.

Increased the footfall in the store by 50% as a Store Manager by ensuring that customer queries were handled efficiently and effectively to provide the best customer service

• Managed day-to-day in-store activities to ensure that inventory management, sales, and employee training were managed to reduce any friction between employees and customers
• Ensured key visuals, standees and offers were placed effectively so customers could get a clear view from afar increasing sales of the store by 80%.
• Worked on reducing the expenses of the store on an ongoing basis ensuring that all resources were being efficiently utilized to make the store profitable.

Multifaceted role encompassing leadership and relations management in support of a fast-growing brand to develop and manage redefine team structures, train new recruits and innovate overall operational process.

• Within the first 2 months onboard, optimized overall sales by executing in-depth research into the brand’s target audience and new market trends to develop effective listing processes that using new technology to highlight the brand’s message and reach its target audience.
• Oversaw HR functions to include interviewing prospective employees and training new hires to ensure the standard of service is maintained, resulting in increased customer satisfaction and loyalty.
• Evaluated operational process to identify flaws and develop effective policies that streamline work process and increases overall efficiency, resulting in a significant reduction in operational costs.
• Leveraged relations and negotiation skills to maintain working relationships with a network vendors to secure the best prices and quality of goods.