Retail management
Resume examples

Strategic role requiring critical thinking in the development and execution of targeted business strategies to optimize operational proficiency and increase profitability.

• Reviewed data on buying trends, customer needs, and existing business strategies to identify flaws and develop new strategies to increase customer base, expand store traffic and increase store’s revenue.
• Reviewed and optimized store’s service practices to increase customer satisfaction, resulting in increased customer loyalty and sales.
• Consistently research market trends and monitor competition to develop innovative ideas that keep the store ahead of the curve and increase its market share.
• Leveraged relations and negotiation skills to maintain working relationships with a network vendors to secure the best prices and quality of goods.

Challenging role requiring strategic leadership functions to oversee the development and implementation of sales and marketing strategies. Worked with HR department to improve employee performance and retention rate.

• Recorded a 45% increase in operational proficiency by evaluating overall operation processes to identify opportunities for improvement.
• Leverage analytical skills to collect and analyze market data, market trends and localized customer behaviors to develop marketing tactics that is tailored to the patrons of the establishment, resulting in a 45% increase in sales revenue.
• Liaise with the HR department to design a new employee engagement strategy that improves morale and retains talent.
• Lead routine staff meeting to evaluate employee performance and define goals.

Diverse role encompassing leadership, relations management and detail reporting functions in support of a fast-paced organization to facilitate the attainment of collective goals.

• Consistently surpassed sales targets by optimizing staff performance and innovating enhanced service standards by developing and implementing strategic training initiatives.
• Studied customer purchasing behavior and market trends to design attractive and functional merchandising and displays that encourage more purchases resulting in more sales.
• Developed and delivered comprehensive sales/marketing and operational reports to upper management to facilitate efficient decision making.
• Maintained profitable working relationships with vendors and suppliers to ensure proper merchandising and manage inventory levels.

Multifaceted role requiring interdepartmental collaborations as well as extensive marketing analysis to develop and implement strategic reforms that drive the attainment of collective goals.

• Achieved a 30% increase in the customer base by leveraging relations management and marketing research expertise to analyze data on market and customer behavior to develop targeted strategies.
• Successfully increased sales by 40% by employing visual merchandising expertise to develop unusual, but effective arrangements and pairings of products aimed at customer purchasing behavior.
• Worked with other department heads to create and implement strategic marketing and financial plans to facilitate the attainment of collective goals.
• Personally supervise and train new recruits to ensure the standard of service we are known for is maintained.

Increased the footfall in the store by 50% as a Store Manager by ensuring that customer queries were handled efficiently and effectively to provide the best customer service

• Managed day-to-day in-store activities to ensure that inventory management, sales, and employee training were managed to reduce any friction between employees and customers
• Ensured key visuals, standees and offers were placed effectively so customers could get a clear view from afar increasing sales of the store by 80%.
• Worked on reducing the expenses of the store on an ongoing basis ensuring that all resources were being efficiently utilized to make the store profitable.

Exciting role requiring a combination of both of my passions to deliver elevated experience to customers and increase revenue growth to the establishment.

• Developed a network of influential contacts within that fashion industry to ensure our shelves are stocked with only top-notch fashion items.
• Worked with the marketing department to come up with promotional products pairings that take sales through the roof.
• Recruited and trained new associates to ensure that the established service standard is not compromised.
• Oversaw inventory management and developed routine reports for stakeholders to facilitate decision making.

Achieved highest customer feedback score districtwide due to customer service efforts and initiatives. Leveraged problem solving and critical thinking skills to assist customers and empower employees.

• Reviewed customer feedback scores, survey results, and reviews on a daily and weekly basis with customer service manager.
• Drafted customer-focused best practices and employee guidance.
• Partnered with department managers to assess employee strengths and weaknesses in regards to responding to customer interactions.
• Personally responded to negative reviews and survey results to understand issues and provide solutions.

Introduced recognition program to improve overall team efficiency by 30% over 1-month period. Coordinated with store leaders to integrate initiative.

• Brainstormed with store leadership teams to develop strategy to foster professionalism and streamline employee efficiency.
• Outlined rewards system involving daily communication and acquisition tasks to promote competitive mindsets.
• Partnered with department leaders to introduce initiative into each team.
• Headed biweekly leadership status meetings to track employee progress.

Multifaceted role encompassing leadership and relations management in support of a fast-growing brand to develop and manage redefine team structures, train new recruits and innovate overall operational process.

• Within the first 2 months onboard, optimized overall sales by executing in-depth research into the brand’s target audience and new market trends to develop effective listing processes that using new technology to highlight the brand’s message and reach its target audience.
• Oversaw HR functions to include interviewing prospective employees and training new hires to ensure the standard of service is maintained, resulting in increased customer satisfaction and loyalty.
• Evaluated operational process to identify flaws and develop effective policies that streamline work process and increases overall efficiency, resulting in a significant reduction in operational costs.
• Leveraged relations and negotiation skills to maintain working relationships with a network vendors to secure the best prices and quality of goods.