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20Reception resume examples found

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Responsible for handling a variety of secretarial and front desk duties for a five-star hotel.

  • Welcomed and accommodated hotel guests cordially and personably.
  • Registered rooms and managed reservations for guests.
  • Provided accurate and up-to-date information on amenities such as spas, gyms, and rec rooms.
  • Responded to and resolved guest complaints and disputes.
  • Reported to manager any suspicious and illegal activity on the hotel premises.
  • Explained to guests the different payment methods accepted and verified their credit card and checking account information.
  • Collaborated and communicated with housekeeping staff to ensure that rooms and recreation areas were kept clean and sanitized for guests.

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Medical receptionist


Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

  • Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
  • Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
  • Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
  • Continuously demonstrated a top-performing team of office managers by recruiting and training.
  • Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

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Dental receptionist


Directed the front-desk functions, providing training and mentorship to a team of 4 departmental receptionists. 

  • Increased word-of-mouth referral by 40% through personalized and best-in-class service and post-appointment calls to check client progress.
  • Enhanced the patient experience by maintaining a clean and welcoming reception area and placing magazines beside each seat to assist patients with passing the time.
  • Implemented a new system that amalgamated most of the reception processes into one window, reducing the time taken to serve one patient from 10 minutes to just under 5 minutes.

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Manage inbound and outbound phone calls with clients in a personalized, friendly, and inviting manner to complete scheduling, confirm appointments, or provide pertinent information. Handle client out-processing by ensuring all current and future needs are met. Maintain office cleanliness and organization of inventory and resources with team members.

  • Gave tours to visiting corporate executives as well as classes from local college programs.
  • Reduced spending 15% by researching, recommending, and gaining approval from management team to move forward with changing maintenance vendor.
  • Match clients with the best-suited professionals for their needs.

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