Reception
Resume examples

Responsible for handling a variety of secretarial and front desk duties for a five-star hotel.

• Welcomed and accommodated hotel guests cordially and personably.
• Registered rooms and managed reservations for guests.
• Provided accurate and up-to-date information on amenities such as spas, gyms, and rec rooms.
• Responded to and resolved guest complaints and disputes.
• Reported to manager any suspicious and illegal activity on the hotel premises.
• Explained to guests the different payment methods accepted and verified their credit card and checking account information.
• Collaborated and communicated with housekeeping staff to ensure that rooms and recreation areas were kept clean and sanitized for guests.

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

• Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
• Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
• Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
• Continuously demonstrated a top-performing team of office managers by recruiting and training.
• Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

Directed the front-desk functions, providing training and mentorship to a team of 4 departmental receptionists. 

• Increased word-of-mouth referral by 40% through personalized and best-in-class service and post-appointment calls to check client progress.
• Enhanced the patient experience by maintaining a clean and welcoming reception area and placing magazines beside each seat to assist patients with passing the time.
• Implemented a new system that amalgamated most of the reception processes into one window, reducing the time taken to serve one patient from 10 minutes to just under 5 minutes.