Reception
Resume examples

Greet guests and register visitors with friendly attitude; receive and direct incoming calls to appropriate personnel. Ensures that the reception area, conference rooms, and common areas are clean, neat, stocked and organized, with inventory control and supply management. Sort and distribute incoming mail and shipments and coordinate all outgoing mail and carrier shipments.

• Improved scheduling and reduced phone time 50% by implementing new online application to eliminate back and forth for scheduling or cancelling appointments.
• Provides general administrative support to all organization members. Plans, organizes, and coordinates department meetings, takes minutes, and arranges logistics.
• Maintain Reception Support Guide and update with accurate, current information.

Optimized clinic workflows by managing physician schedules and patient appointments. Provided outstanding customer service by answering questions, assisting new and returning patients with their queries, and creating a welcoming environment.

• Operated a multi-line telephone system to schedule appointments, resolve patients' billing issues, answer insurance questions and assist with prescription refills.
• Checked 65+ patients in and out of the clinic each day, collecting co-pays and deductibles and generating orders for specialized screenings, including CT scans, mammograms, and x-rays.
• Reviewed insurance coverage for all new patients and followed up with current patients' insurance companies for potential policy changes.
• Reviewed patient paperwork for accuracy ahead of lab tests, blood draws, and scans.
• Maintained reception equipment in optimal conditions, including scanners, printers, fax machines, and copiers.
• Cleaned and sanitized office areas, waiting rooms, and shared workspaces.

Worked part-time managing the front desk at a gym and spa.

• Answered phone calls and provided general information over the phone to callers.
• Transferred phone calls to other departments, if necessary.
• Responsible for checking in gym members by swiping their membership card through a scanner.
• Greeted and exchanged pleasantries with members and guests as they entered and left the premises.
• Kept and regularly updated records on members including payment plans, frequency of visits, and contributions to community events.
• Handled mail and package deliveries by transferring items to the correct departments’ mailboxes.
• Participated in events such as t-shirt giveaways and fitness contests.

Greeted and registered patients. Scheduled/confirmed appointments, followed up on cancellations and no-shows, received and distributed mail, and answered and routed calls to the appropriate offices. 

• Verified patients' insurance by calling insurance companies for patient insurance information before admission.
• Guaranteed prompt service by implementing a records management system that ensured instantaneous retrieval of all medical records requested by doctors and nurses.
• Resolved insurance issues by calling insurance companies to inquire about outstanding claims, file appeals, and respond to queries on medical records.

Assisted with the front desk duties for a veterinary hospital.

• Scheduled appointments for customers and followed up with reminders via email or phone.
• Showed patience, care, and calmness when handling distressed animals.
• Used Microsoft Excel spreadsheets to document, record, and save medical records.
• Greeted clients with a friendly and warm disposition.
• Dispensed prescriptions for pets with authorization of veterinarian.
• Regularly cleaned and sanitized waiting room area and front lobby.
• Managed finances by maintaining accurate balances through transactions with client payments.
• Organized and made copies of brochures and pamphlets informing clients about local seminars and workshops for pet care and maintenance.

Greet clients in a personalized, friendly, and inviting manner, managing phone calls and walk-in guests to confirm information, appointment times, or satisfy requests as needed. Serve as the primary point of contact for the reserving/scheduling of meeting and conference rooms.

• Named “Employee of the Month” for 5 months over 1 year.
• Organize and manage inventory, tracking levels and recording items for procurement.
• Assist with meeting minutes and typing, logging, and routing correspondence.