Reception
Resume examples

Oversee a small team of 2 office support professionals providing assistance to the VP of Operations and 10+ busy sales and business professionals. Organize and manage office supplies and equipment.

• Improved check-in process by converting compliance paperwork processes to virtual platform to be completed before customers arrive at the office.
• Work closely with hiring managers, human resources, and candidates to schedule employment interviews.
• Deal discreetly with highly sensitive and confidential written, electronic, and oral communications to ensure customer confidentiality.
• Leads the on-boarding process for new employees, including office preparation, IDs, keys, computer and email set-up; arranges initial meetings with team members.
• Creates and edits PowerPoint presentations and participates in special projects as needed.

Performed various administrative duties, from patient record management to inventory restocking to ordering new diagnostic tests. Coordinated physician schedules and communicated patient arrivals or delays. Collected third-party claims while scheduling specialized surgeries for urgent patients.

• Organized files for 650+ patients following clinic's standards and HIPPA policies, completed insurance forms, billing invoices, patient authorization forms, and refill requests.
• Updated the EMR software periodically by scanning medical records, entering patients' demographic information, and creating new claims.
• Conducted regular office inventories, ensuring all medical supplies were ordered ahead of time and that all offices were properly re-stocked with basic tools and equipment.
• Arranged charts for 21 physicians in preparation for specialized appointments, ensuring all patient data was correctly updated and entered into the main database.
• Facilitated daily administrative functions, including patient scheduling, customer service, inventory management, reception of deliveries, and organization of supplies and machinery in exam rooms.

Performed clerical duties for a prestigious law firm.

• Answered phone calls and provided clear and straightforward information to callers.
• Transferred phone calls to attorneys, paralegals, and medical clerks.
• Created and labeled spreadsheets that contained information pertaining to schedules and meetings.
• Maintained a cordial disposition when greeting both clients and staff.
• Distributed letters and packages delivered to office to the proper recipients.
• Organized, cleaned, and maintained receptionist area.
• Participated in staff meetings and kept records of minutes.
• Issued name badges to law firm visitors.
• Wrote memos for attorneys and paralegals to be distributed via email.

Oversaw dental records of 2500 patients by maintaining and updating medical records, entering new patient information into the system, and transferring X-rays, and medical reports to the specialists.

• Liaised between healthcare providers and patients regarding insurance claims and payments, Insurance benefits verification, Insurance coverage and Explanation of Benefits(EOB), payment processing, respond to denials and outstanding claims.
• Provided financial agreements by guiding patients regarding treatment plans and available payment options for out-of-pocket expenses which could be paid in installment.
• Received, stored, and verified receipts of the dental inventory by continually monitoring stock and anticipating needed supplies. Analyze department performance and implements necessary changes to improve operations and profitability.
• Optimized work-place practices and procedures, with the focused goal of improving approaches in productivity, quality, and customer service.
• Ensured monthly revenue goals of doctors and dental hygienists are achieved by rescheduling appointments and filling the available spots.
• Rescheduled 80% of 500 canceled appointments due to the COVID situation by creating a strong online presence.
• Ensured safety and sanitization at the clinic as per CDC and ADA(American Dental Association) guidelines.

Elementary school receptionist with adequate experience from working in public schools.

• Answered phone calls and provided information articulately while transferring other calls to correct individual and/or department.
• Composed and sent out email announcements and responded to email inquiries with relevant and clear information.
• Greeted students, staff, and visitors with courtesy and respect.
• Assisted school administration in coordinating school office activities.
• Prepared and maintained reports and records on students and teachers.
• Entered school budget data into Excel spreadsheets and Word documents.
• Scheduled visitor appointments with Principal and/or Assistant Principal.
• Operated a variety of office equipment including computers, copy machines, and fax machines.
• Collected and stored funds and fees for school activities and events.

Delivered exceptional customer service by checking in new patients quickly, collecting medical information, and verifying insurance coverage for their service. Accelerated insurance payments by following up with target companies and instituting a new patient file system to save time and minimize errors.

• Scheduled 45+ appointments during each shift, updating the main office calendar as well as patients' billing information and required medical paperwork.
• Reduced repeat records by 12% and patient wait time by 5% by implementing a new digital filing system which allowed for faster verification of patient data, easy back-up, and elimination of unnecessary files.
• Communicated with pharmacies regarding medical authorizations, refills, and insurance claims, and informed patients about the status of their test results and physician's recommendations.
• Input patient data and insurance information into EMR software, ensuring absolute confidentiality as required by HIPAA compliance and clinic policies.
• Collected patient copayments, obtained third-party payer authorization for services provided, and verified that both insurance companies and patients were informed about any outstanding balances.

Greet virtual and walk-in customers by answering the telephone, tactfully discerning what the caller needs, referring them to proper staff, and taking and relaying messages.

• Reduced the risk of injury by strategically placing PPE kits at front of office for staff to easily find and bring with them to work sites.
• Reduced waste 10% by altering inventory standards for on-hand volumes during specific seasons.
• Assist with typing, logging, and routing correspondence for signature and ensuring that correspondence, leave papers, messages, and other documents are in compliance with policy, guidelines and procedures.

Revitalized the front-desk function by routinely instituting process improvements with a keen focus on reducing costs, service times, and patient complaints. 

• Enhanced client satisfaction by introducing a queuing system that reduced the patient time at the front desk from 10 minutes to a maximum of 4 minutes.
• Improved the scheduling function by taking clients through all the treatment plans and scheduling appointments according to their availability. 
• Drafted a FAQ response sheet that was pivotal in slashing the time taken per call from an average of 8 minutes to just under 5 minutes.