Office manager
Resume examples

Oversaw all administrative tasks while implementing new policies and procedures for running day-to-day operations smoothly. Processed and submitted executive expense reports, coordinated space, performed office organization tasks and maintained paper and electronic files.

• Supported multiple offices, supervisors, and clerical staff in processing purchase orders, invoices weekly, process, and investigate claims.
• Updated and tracked documentation required to complete and submit jobs for billing.
• Worked with Contract Manager for project set-up and initial Oracle WOM unit rate schedules for primary and subcontractors.
• Ensured project unit revenue is recognized weekly for all projects while entering revenue details accurately.
• Reviewed the weekly Accounts Receivables report for customer invoice payment and collection.
• Provided executive-level administrative support by conducting research, handling information requests, review/track/analyze budgets and maintain records and databases essential to project management.

Administered routine office and administration duties including answering high volume calls, invoices, billing, communication system, space utilization, and mail services. Verified medical malpractice insurance for new hires and maintained employee files with strict confidence.

• Managed biweekly payrolls and time tracking for all the employees.
• Reviewed patient charts for accuracy before billing for compliance with company policies, federal, state, and local regulations.
• Educated and coached staff ensuring compliance with third-party payors and fiscal intermediary.
• Hired, trained, led, and performed performance evaluation for Records Coordinator to ensure quality and accuracy of medical records.
• Supported Director in audits and licensure reviews through maintaining policy and procedure books and personal records.
• Improved patient satisfaction by increasing awareness, empowering staff to address and resolve customer concerns.
• Verified medical malpractice insurance for new hires and documented employee records ensuring compliance with human resources and regulatory agencies
• Reconciled petty cash/expenses and processed Accounts Payables according to care center policies and procedures.

Dynamic role encompassing workflow optimization, performance metric monitoring and staff management functions to support a fast-paced and detail-intensive office.

• Evaluated office operations to identify bottlenecks and develop corrective strategies to improve overall productivity and effectiveness of personnel and workflows.
• Designed comprehensive training programs to educate new hires and existing staff on the optimized operational standards and requirements.
• Worked in coordination with the head of the HR department to communicate corporate objectives and standards of practice across all departments within the organization.
• Oversaw all inventory management functions and delegated tasks to ensure seamless flow.