Drove digital publishing platforms to deliver the best customer shopping experience for the company’s online customers. Led UAT planning and execution across platforms and cross-functional teams. Continually bridge the gap between strategy and execution to ensure the success of customers, stakeholders, and team members.
- Developed creative solutions alongside Product and technology teams through the project phases to promote quality, scalability, and process improvement.
- Led multiple projects simultaneously through software development cycles using Agile, waterfall, or hybrid methodologies.
- Promoted best-in-class processes and systems with intuitive UI to support the business goals.
- Conducted workshops for requirement gathering with cross-functional teams.
- Gathered business requirements with business users and wrote detailed requirement documentation utilizing business use cases and user stories, data analysis, and process maps.
- Engaged Stakeholders during change management initiative, leveraged clear and strategic communication to ensure employee buy-in and companywide adoption of change; significantly reduced negative change impact to the organization.