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Customer service manager

Customer service manager
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Customer service manager
Customer service manager
Resume examples
Resume Examples Objectives and summaries Templates

4Customer service manager resume examples found

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Customer service manager resume examples
Customer service manager Customer success manager Customer service supervisor Service manager Client relations manager
Experience level
Experienced Senior

Customer service manager

Experienced

Brought excellent customer service to customers by meeting standards for service delivery. Ensured all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinated logistics for truck deliveries, manage financial processes.

  • Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
  • Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
  • Achieved KPI’s and managed team performances to help them meet their KPI’s.
  • Managed and executed Shrink and Safety programs.
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Customer service manager

Experienced

Performed supervisor duties as an automotive service manager for an auto repair shop.

  • Recruited, oriented, and trained employees for efficient serviceability.
  • Provided answers to customer queries in a calm and courteous manner.
  • Reviewed yearly reports and tracked budget expenses.
  • Wrote guidelines and policies for staff to follow to ensure quality service was being performed.
  • Maintained records of vehicle repairs and fees.
  • Monitored inventory for regulation and availability of vehicle parts and repair tools.
  • Oversaw the disposal of hazardous and dangerous fluids and materials.
  • Supervised employees and wrote performance reviews.
  • Ensured that auto shop followed the OSHA rules and regulations.
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