Customer service manager
Resume examples

Worked for a company that sold video game merchandise.

• Collaborated with a team of 6 to come up with ideas for helping to build a customer base.
• Performed research to find out what games were popular and made lists of purchases for senior manager to consider.
• Interacted with customers and answered any questions they asked with professionalism and courtesy.
• Adhered to guidelines set by senior staff in determining how to best serve customers.
• Tested video games for ease of playability and quality assurance.
• Created a small, 8 question survey form for customers to fill out after making purchases.

Interactive entry-level position requiring close coordination with store customers to assess their needs and proffer helpful directions.

• Welcomed patrons into the establishment, and provided directions to the portion of the store that could hold the items they need.
• Confirmed the proper display of merchandise on shelves and monitored inventory levels to ensure prompt replenishment of fast selling products.
• Provided training and direction to new customer service associates to ensure adherence to the store’s service standards.
• Consistently exceeded customer satisfaction goals by leveraging relations expertise.

Relations intensive position requiring cross-level professional collaborations to deliver premium service standards to clientele.

• Came onboard as a service associate and promptly demonstrated competence, earning several commendations and entrusted to the role of assistant service manager.
• Executed in-depth research and compiled customer insights to assist Service Manager in devising effective customer service strategies.
• Oversaw the recruitment and training of new recruits to ensure adherence to standards.
• Monitored KPIs and utilized CRM tools to keep track of objectives and accomplishments.