Customer service manager
Resume examples

Worked as a customer relations manager for a mid-sized chain retail store.

• Supervised and trained 60-70 junior employees.
• Responsible for interviewing and hiring new talent to represent the store brand.
• Greeted and interacted with customers while monitoring the store.
• Handled issues relating to customer dissatisfaction and strived to improve upon common complaints.
• Investigated faulty products and took measures to ensure that quality goods were stocked on the shelves.
• Implemented an efficient budgeting system to eliminate unnecessary expenses and improve resource utilization.
• Store maintained a steady increase in sales growth by 40% over an 8-year period under my supervision.
• Represented the store brand at national conferences.

Handled managerial and customer success responsibilities for a jewelry boutique.

• Reviewed job performance evaluations of employees and carried out promotions and terminations.
• Streamlined store operations by assigning responsibilities to employees based on primary strengths.
• Fostered relationships and solid customer bases with local community organizations and businesses.
• Received commissions from jewelry brands that proved to be popular with long-term customer bases.
• Managed a marketing team of 15 where ideas for advertising products and boutique services were approved and/or rejected.
• Advised and mentored employees by sharing with them past experiences in successes and failures to help them make informed choices on retaining customers.

Challenging position requiring customer service, leadership and multitasking expertise to fully maximize personnel capacity to deliver unrivalled customer service standards to patrons.

• Led staff meetings to define customer satisfaction goals and delegate responsibilities based on the strengths of individual members of the team.
• Leveraged market research and data on customer behavioral patterns to develop targeted strategies that immediately increase satisfaction rates.
• Streamlined daily operations and liaised with the IT department to automate customer specific customer service functions to increase efficiency and build reputation.
• Directly delivered comprehensive reports to top executives to facilitate business decision making whilst proffering informed suggestions as required.

Dynamic position requiring established leadership and project management expertise to direct the operations of a service department.

• Worked in collaboration with executive management and service associates to define business objectives and design strategic service protocols to achieve goals.
• Compiled and translated product features and customer insights into tailored service protocols that streamline customers’ experience and boost satisfaction rates.
• Liaised with the HR department to create training manuals for employee skills development.
• Kept abreast of market development and maintained interactions with clients to identify and harness opportunities to improve competitive edge by improve service standards.

Multifaceted role encompassing relations management, project management and HR functions in support of a customer-oriented establishment.

• Streamlined baseline operating protocols to increase response rate to customer enquiries and expedite the delivery of practical solutions. Saving the company $200k on avoidable issues.
• Executed HR functions and oversaw recruitment and onboarding process. Evaluated and optimized team structures to improve overall employee productivity.
• Revamped CRM processes and introduced innovative tools to improve reporting and tracking activities.
• Worked as a liaison between company’s executives and end customers to communicate customer expectations and design targeted strategies to increase customer experience and build loyalty.