Banking
Resume examples

While in college, took on a part-time position as a cashier for a local grocery store.

• Established cordial relationships with patrons to provide premium services and build loyalty.
• Efficiently processed all payment transactions in form of cash, checks, and coupons.
• Provided assistance to customers to help them in their selection of available items.
• Managed relations with clients and provided them with information on special offers and promotions.

Performed financial transactions including receiving checks and cash for deposit to savings and checking accounts, verifying deposit amounts, examining checks for endorsement and negotiability. Ensure compliance with security and regulation procedures for the protection of cash and other assets.

• Entered transactions into bank records utilizing the online teller terminal.
• Cashed customer checks and paid money from savings and checking accounts upon verification of signatures and customer account balances. 
• Inspected all negotiable items including checks, money orders, and saving withdrawals to determine their negotiability.
• Achieved an excellent drawer balancing record of zero shortages or overages throughout tenure.
• Lowered average wait-time by 15%, leading to highest customer satisfaction scores.
• Educated customers on online service offerings and mobile applications.
• Assisted account holders access technology to enhance banking convenience via multiple self-service channels.

Oversaw $5+ billion investment portfolio of complex fixed-income instruments including Collateralized Mortgage Obligations, Mortgage-Backed Securities, Asset-Backed Securities Hybrid ARMs, Corporate Debt, and Money Market Instruments. Established strategic initiatives to enhance liquidity, profitability while complying with asset/liability management objectives. Educated senior management regarding portfolio management and liquidity.

• Executed the investment operations and strategies of the bank streamlining portfolio structure, asset allocation, and risk profile.
• Provided leadership to all trade execution and portfolio servicing activities including trade review, settlement, and documentation, corporate actions, cash, and collateral management across a range of products including bonds, swaps, and exchange-traded derivatives.
• Monitored the compliance of financial instruments with established policies, procedures, and regulations.
• Served as a voting member of the Bank's Asset/Liability Committee for establishing strategic objectives and managing the Bank's risk profile.
• Presented results, strategies, and recommendations to Bank and association senior management, ALCO, and the Board of Directors.
• Instrumented processes for the ongoing assessment of liquidity and marketability of portfolio holdings.
• Worked closely with funding and derivatives personnel in the formulation and execution of debt and derivatives strategies that support the bank's asset/liability objectives.
• Created and maintained policies and procedures, regulatory compliance, and Sarbanes Oxley compliance documentation.

Multifaceted role requiring critical thinking and relations management skills to support seamless financial processes.

• Compiled loan and credit documents required for appraisals to process loan applications.
• Led one-on-one client consultations to compile and assess clients’ financial standing and eligibility for loans.
• Managed information systems, ensuring the accuracy of each loan application incompliance with established standards of practice.
• Analyzed current trends and changes in regards to the financial market and policies to provide clients with the most up-to-date information.

Generated $1 M deposits in one year. Developed a relationship and sales plan for a diverse customer base. Provided a broad range of services including portfolio management, investment management, and credit and personal banking products.

• Performed effective life cycle planning and developed marketing strategies for targeted clients; identified new business opportunities and grew customer base through cross-selling products and services to existing clients.
• Processed and approved all mortgage loan, credit card, and credit line applications for Personal and Professional customers; compiled and verified application information, reviewed agreements for accuracy and compliance, and monitored time-critical turnaround requirements.
• Provided excellent quality customer service, utilizing Gallop scoring and Mystery Shops.

Oversaw a variety of Loan Servicing functions including Commercial, Real Estate, and Consumer loans. Processed final closing and distribution of paid loans and payoff demand statements. Guided lenders and staff regarding documentation, commercial loan booking, and underwriting compiled and stored credit and collateral files as per state, federal, and banking regulations. Analyzed loan data, documentation, and calculations per GAAP standards; identified risks and recommended policies /procedures to correct deficiencies and improve performance.

• Conducted system data quality audits for all loans and transferred loan specifications to the Fiserv banking system; updated rate changes, borrowing base, loan grades, and payment changes into the system.
• Resolved issues related to the overall financial integrity of banking institutions including loan investment, portfolios, capital, earnings, and large troubled accounts.
• Performed routine credit transactions including new loan funding, advances, payments, payoff, paydown, and fee waivers.

Challenging position providing comprehensive assistance to bank customers whilst supporting corporate goals.

• Oversaw the onboarding and training of new recruits in the company’s specified procedural standards to ensure compliance and the delivery of premium service all over.
• Evaluated customers’ financial reports to identify needs and recommend strategic financial products and opportunities to facilitate their financial goals.
• Consistently surpassed sales targets by leveraging practiced customer service and sales skills.
• Worked collaboratively with colleagues to uphold defined company policies and facilitate corporate goals.

Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier's checks, answering customer questions, and referring to other bank services. Ensured compliance with bank operations and security procedures by participating in all dual-control functions.

• Cross-sell bank products by answering routine inquiries, analyzing customers' needs, promoted banking products and services, and directed customers to a branch representative as needed.
• Managed cash transactions through reconciliation, counted and packaged currency and coins, turned excess cash and mutilated currency to head teller, maintained supply of cash and currency.

Provided personal, customized, financial counsel and wealth management services for an established full-service investment firm. Managed and retained full-service investment relationships for over 400 clients; provided and administered investment portfolio management, financial planning, wealth management, custodial, trust, and brokerage accounts, and retirement and 401K planning.

• Coordinated and oversaw entire client relationship; served as the single point of contact, monitored changing client investments/financial objectives, and periodically re-evaluated clients’ needs.
• Developed, expanded, and administered relationships with existing and potential wealth management clients.
• Identified, generated, and managed new business opportunities through prospecting, lead utilization, and local market and community involvement.
• Provided expert financial counsel to clients, guaranteed a consistently high level of service, achieved company profitability, and exceeded fiduciary standards.
• Mentored junior account representatives; provided leadership and direction on investment services and new business generation.