Founded ABC group, an American National Insurance agency providing commercial and life insurance coverage. Continually demonstrates an ability to recruit and build top-performing teams with a focus on employee retention and diversity.
Promoted Allstate Insurance products and services in all endeavors by utilizing up-selling and innovative sales strategies. Advised clients on various asset protection insurance coverage options and utilizes an expert consultative selling approach with clients; known as a trusted advisor. Collaborates with external partners and the local community for referrals. Serves as a liaison between the agency and community to promote insurance products and services. Provides training to new hires on all products, services, sales, and computer systems.
Assessed potential risks using statistics, financial theories, and mathematics. Estimated probabilities of the success of certain business decisions, projecting costs of potential natural disasters, deaths, or sicknesses of company employees, and designing insurance policies/ business strategies to reduce a company’s financial risks. Identified and analyzed key drivers of loss and reserves.
Managed complex claims litigation, service standards, reporting procedures, statutory compliance, and efficient operation for 6 upper midwestern regions while serving as an expert on all issues related to severe commercial general liability claims and automobile claims including commercial equipment and toys(boat, motorcycle, RV). Built high-performing teams through hiring mentoring, and coaching while overseeing claims teams ranging from 8-10 employees. Provided strategic direction and leadership to the Nationwide Blue Ribbon glass program.
Managed automobile insurance including motorcycle, RV, ATV, boat, and Mobile Home claims as part of special lines team across the state. Examined damages, evaluated practicality of repair versus replacement, prepare estimates; enter claim payments and new claims on a computer system.