Waiter
Resume examples

Delivered multiple orders simultaneously and interacted directly with guests, taking additional orders when needed. Provided support to bartender staff by serving cocktails, soft beverages, and desserts timely. Worked under pressure and adapted to flexible hours during high season.

• Welcomed guests, took food orders, and served complimentary water and tea to customers.
• Received incoming phone calls for booking inquiries and delivery orders and to-go orders.
• Stocked silverware, napkins, plates, and other dining supplies. Scored 90% for side work performance in yearly reviews.
• Helped supervisors with refilling supplies and cleaning the stocking room.
• Reset tables quickly after each customer by cleaning the counter, restocking silverware, refilling condiments, and setting up new plates.

Assisted customers with menu selection, answering questions on ingredients, meal preparation methods, and allergy safety. Approached guest tables frequently to ensure a satisfying dining experience and to assist with any issues. Tracked supply availability and collect payments with receipts.

• Greeted and assisted customers in a 150-guest dining room event.
• Memorized 20+ specials and described dishes to guests to ensure satisfaction with selections.
• Advised customers on menu specials and meal ingredients, recommending specific menu items based on their dietary and allergy needs.
• Recorded orders for food and beverages and entered all information into the cash register system for receipt issuance and transmittal to the kitchen.
• Recommended specialty drinks, served customers a wide selection of wines, and kept the dining space clean by removing empty plates and glassware.

Deliver exceptions service quality as senior staff member with oversight of scheduling, inventory management and tracking, and training of new servers. Resolves escalated customer issues with dignity under pressure and interpersonal communication skills. Manages front-of-house operations in absence of restaurant manager as senior trusted staff member.

• Upsold $7k in high-end wine sales and by adding table-side uncorking to standard service provision for all wait staff.
• Earned customer vote for Best Wait Staff in business, 2017.