IT manager
Resume examples

Developed agile principles and scrum communication techniques in day-to-day activities related to product development. Partnered with customers, internal and external stakeholders, and all the departments (including sales and operations) articulating agile backlog priorities. Fostered team participation by implementing feedback methods and successfully created innovative workflows, which significantly reduced the accountability of team leaders.

• Built Agile-Water fall Hybrid (Agifall) by combining waterfall and Agile Processes into one approach; resulted in increased speed, decreased cost, and improved quality.
• Translates epics, acceptance criteria, and requirements into user stories to be completed within a sprint, further develop sprints and test to identify bugs, issues, and defects at an early stage.
• Held daily scrum meetings and ideation sessions. Kept stakeholders apprised of project statuses and collaborated with leaders across business units to align initiatives.
• Supervised 5 UX designers for web applications and streamlined elevator and escalator monitoring.

Launched cutting-edge technology, controlled costs, and provided innovative solutions while improving organizational efficiency, productivity, and profitability. Delivered IT operational excellence and led efficient and banking solutions.

• Spearheaded business continuity and recovery infrastructure initiative by launching the disaster recovery program.
• Matured IT security to mitigate risk, achieve compliance, and create a secure environment.
• Deployed1x across the entire landscape by increasing security and enabling global roaming capability which dramatically increased resiliency, business continuity, and disaster recovery capabilities.
• Automated commercial loan underwriting process by implementing a robust Business Intelligence (BI) solution.
• Initiated innovative comprehensive global IT Modernization Program Management Organizational Structure, significantly improved efficiency and productivity.
• Reduced the infrastructure annual OpEx budget by $10M, increased bandwidth and network performance at 50 sites.
• Build MPLS GWAN at 50 large client manufacturing sites; designed and upgraded LAN infrastructure.
• Implemented system without negative business impact while maintaining high system service level
• Recruited, mentored, and developed employees to achieve high retention, empowering IT resources to participate in strategic transformational projects and discussions.

Designed and implemented technology infrastructure across 100+ retail locations to reduce security standards regulatory requirements. Oversaw IT management teams and delegated automation and migration tasks.

• Gathered and led cross-functional committee to form buy-in strategies.
• Directed executive leadership presentations and meetings to secure vital buy-ins for project support.
• Drafted and enacted enterprise-wide standard practices to streamline operations.
• Managed all aspects to Software Development Lifecycle (SDLC) including system design and complex IT operations.

Captained a team of 30+ developers in delivering 15+ multi-million-dollar technology projects per year. Directed all facets of project management, including resource planning and allocation, client meetings, change management, and capacity planning.

• Delivered all projects within the time, cost, and quality constraints by aligning the team’s activities with business objectives and establishing robust project milestone tracking measures.
• Mitigated project risks by implementing sophisticated process analysis tools and a practical change management framework to cater to the rapidly changing business environment.

Supervised 5 development teams and facilitated development and delivery of mobile application solutions to improve customer experience by 80% over 2-year timeframe. Drove strategic planning, operational oversight, and stakeholder relationship management.

• Held routine communications with company stakeholders to outline process improvement projects and requirements.
• Ensured proper use of and adherence to Agile frameworks across multiple sprints, test runs, and project.
• Oversaw all aspects of the software development life cycle (SDLC), from conception through to post-launch maintenance, for 5 mobile applications.