IT manager
Resume examples

Spearheaded adoption of Agile methodologies, thereby reducing project delivery times by 30%. Collaborated with leadership to coordinate process education and adoption across multiple departments.

• Identified opportunity for improvement in existing scrum procedures and software development life cycles.
• Partnered with senior leadership to schedule certified scrum master (CSM) certification.
• Championed Agile methodology as subject matter expert (SME), providing educational presentations and department meetings to ensure proficiency with new procedures.
• Oversaw companywide implementation and adoption efforts.

Established robust frameworks for the seamless running of the company’s IT infrastructure. Provided technical subject matter expertise in handling all technical issues raised while responding to a wide range of IT-related inquiries.

• Amplified the IT department’s overall output by onboarding, training, mentoring, and routinely appraising high-performing teams.
• Strengthened regulatory compliance by formulating, implementing, and enforcing policies and procedures in line with the company’s objectives and government legislations.
• Guaranteed data security by establishing backup systems and installing intrusion prevention and antimalware software.

Directed cross-functional troubleshooting for complex financial systems, software, applications, and programs; provided recommendations for solutions and improvement. Led modernization technology platforms by creating scalable solutions and initiating Unified Communication spanning multiple facets of information systems.

• Piloted internal consulting practice initiatives, contributing to knowledge exchange and mentoring of consultants.
• Reduced costs and enhanced service levels on “in-progress” projects through developing thorough agreements, developing strategies, conducting financial analyses, selecting approved suppliers, and negotiating prices.
• Managed RFP development and vendor selection process for Cloud Service provider, network infrastructure, and data center, establishing clear vendor evaluation criteria.
• Designed and documented current state architecture, operational capability definitions, and RFP templates.
• Implemented IT transformation program at 50 large manufacturing client sites; upgraded MPLS GWAN, LAN infrastructure, and network performance, while reducing the budget by $10M.
• Spearheaded IT infrastructure separation management office, providing leadership and training to the 4-person technical team and streamlined blueprinting across various IT services.
• Built Transition Service Agreement (TSA) pricing model which increased the company’s annual revenue by $39M.

Implemented Agile processes for Fortune 500 Clients. Oversaw day-to-day support of large, complex, product development projects and collaborates with cross-functional teams to manage resource allocations, develop program metrics, perform budget oversight, determine the scope, and provide delivery status to the executive team.

• Contributed to the company’s market value of $1M through product innovation, effective project management, and grooming staff to become industry leaders in customer loyalty and performance.
• Provided technical direction and leadership to teams by continually guiding, coaching, and mentoring.
• Successfully presented effective routine Sprint review(demo) to business stakeholders.
• Maximized company profitability by 300% in 3 years by introducing best-practice programs and high-impact operating procedures to promote sustainable development for all projects companywide.
• Streamlined Account Receivable Operations; optimized the accounting and commerce platform by reducing the billing error rate and increased the recovery rate.
• Launched a consistent, scalable customer contract tracking program; implemented process across 1,836 branches which significantly increased accountability and reduced time (a single report which took an internal contracts team 4 weeks now takes 30 minutes).
• Served as point of contact for customers from design requirements, development, testing, implementation, post-go-live support, and long-term retention of customers.

Oversaw IT team operations during e-commerce migration initiative. Coordinated and delegated tasks while monitoring employee performance and tracking project completion to meet deadline.

• Met with company executives to strategize reorganization tasks and define project requirements.
• Scheduled vendor communications and meetings to determine ideal selection for new e-commerce platform.
• Orchestrated IT tasks and roles while planning migration project milestones and deadlines.
• Ensured overall and ongoing compliance with regulatory guidelines and procedure best practices.

Strategized, programmed, and coordinated all phases of the company’s hardware, software, and systems implementation projects. Established measures to ensure the delivery of projects within the set deadlines, quality standards, and cost reduction objectives. Resolved a wide range of technical issues, including evolving user needs.

• Championed process improvements across all departments through revolutionary IT implementations that amplified the overall workflow efficiency by 40%.
• Augmented the team’s performance by outlining project goals and scope, developing business-aligned technical solutions, and formulating comprehensive work breakdown structures.