Client relations manager

Client relations manager
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Client relations manager
Client relations manager
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Client relations manager

Senior

Multifaceted role encompassing relations management, project management and HR functions in support of a customer-oriented establishment.

  • Streamlined baseline operating protocols to increase response rate to customer enquiries and expedite the delivery of practical solutions. Saving the company $200k on avoidable issues.
  • Executed HR functions and oversaw recruitment and onboarding process. Evaluated and optimized team structures to improve overall employee productivity.
  • Revamped CRM processes and introduced innovative tools to improve reporting and tracking activities.
  • Worked as a liaison between company’s executives and end customers to communicate customer expectations and design targeted strategies to increase customer experience and build loyalty.

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