Clerical worker
Resume examples

Managed inbound calls, resolved administrative issues, and performed basic accounting and bookkeeping duties. Helped the Accounting department in streamlining accounting procedures and processes.

• Reduced cost of office supplies by 20% through negotiating with wholesale suppliers on best pricing and created a buying process.
• Saved time in retrieving files through integrating the filling system with the new system.
• Automated records management system which significantly saved time and increased productivity.
• Spearheaded office procedures and assigned tasks to the staff to improve efficiency.

Provided assistance with routine office tasks, including typing, scanning, and printing documents, capturing data in Excel spreadsheets, drafting and distributing confidential letters and reports, answering calls, and responding to mail.

• Improved response to queries via email by designing response templates to all frequently asked questions, increasing the number of emails responded to by 60%.
• Collaborated with the senior management in setting up a new records management system, saving the department at least 2 hours a day that was being lost during document retrieval.

Provided exceptional leadership support that encompassed responding to mail and emails, receiving and directing important calls, providing information to callers on a wide range of topics, managing the office filing, and performing ad-hoc tasks

• Answered an average of 50 calls per day, demonstrating proper telephone etiquette to enhance caller satisfaction.
• Demonstrated distinction in customer service by greeting visitors and callers, responding satisfactorily to all queries, and escalating difficult cases to specialists.
• Set up a new filing system that minimized document loss and slashed document retrieval times by half.