Call center supervisor

3Call center supervisor resume examples found

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Call center resume examples

Call center representative Call center agent Call center supervisor Call center manager

Experience level

Entry level Experienced Senior

Senior

Challenging leadership position requiring analytical and problem solving skills to lead a team of talented agents to drive customer engagement and increase performance.

Led staff meetings and routinely monitored performance metrics to identify lapses and implement corrective strategies.
Liaised with sales team leads to coordinate multichannel promotional marketing strategies and communicate new services to customers.
Oversaw HR functions to improve onboarding times, and developed training manuals and SOPs to improve staff performance.
Provided performance feedback to each member on the team and provided one-on-one trainings to improve performance.

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Call center representative Call center agent Call center supervisor Call center manager

Customer service resume examples Customer service representative Reception Call center Help desk Customer service manager

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Call center supervisor
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