Call center supervisor

3Call center supervisor resume examples found

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Call center resume examples

Call center representative Call center agent Call center supervisor Call center manager

Experience level

Entry level Experienced Senior

Experienced

Maintain strict KPI and customer service standards through stringent training and controls of agents. Monitor and update annually the robust employee training and development program.

Improved the average customer interaction in high-volume customer service call center by creating and implementing universal call center agent scripts.
Recommended initiatives to improve customer experience while increasing call center agents’ performance metrics (KPI) by up to 50%.
Initiated process to increase awareness of promotional events during each customer phone call, earning $50k more revenue than anticipated during annual event.

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Call center representative Call center agent Call center supervisor Call center manager

Customer service resume examples Customer service representative Reception Call center Help desk Customer service manager

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Call center supervisor
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