Call center
Resume examples

Performed call center duties for an internet and phone service company.

• Answered approximately 30+ customer calls and online inquiries in a calm, courteous, and professional manner.
• Managed workspace with the most up to date technology in headsets, microphones, laptops, and computer software such as Zoom and Skype.
• Kept and updated a secure and well-organized spreadsheet with confidential information regarding customer addresses, phone numbers, and credit card numbers.
• Addressed non-English speaking customers in their native languages.
• Discussed internet and telephone service issues with customers pertaining to billing, connectivity, and power outages.
• Reported to supervisor any difficulties in dealing with customers.

Immersive position requiring critical thinking and customer service skills on execution of duties.

• Shadowed experienced agents to assimilate the most effective practices to deliver the best support to customers.
• Collaborated with colleagues on complex issues to develop and deliver prompt solutions that satisfy client needs.
• Participated in training initiatives and professional development conferences to improve skills.
• Performed ad hoc duties as directed by supervisors.

Demanding position requiring multitasking and communication skills to manage large volumes of customer call-ins daily.

• Leveraged verified data and improved product knowledge to provide recommendations and support to customers to ensure satisfaction.
• Worked under the direct supervision of the department head to executed duties as required.
• Utilized established problem solving and communication skills to provide comprehensive and continuous support to customers.
• Performed ad hoc responsibilities as required by supervisors.