Call center - Free Resume examples & templates (2024)

13Call center resume examples found

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Call center representative Call center agent Call center supervisor Call center manager

Experience level

Entry level Experienced Senior

Call center supervisor

Senior

Challenging leadership position requiring analytical and problem solving skills to lead a team of talented agents to drive customer engagement and increase performance.

Led staff meetings and routinely monitored performance metrics to identify lapses and implement corrective strategies.
Liaised with sales team leads to coordinate multichannel promotional marketing strategies and communicate new services to customers.
Oversaw HR functions to improve onboarding times, and developed training manuals and SOPs to improve staff performance.
Provided performance feedback to each member on the team and provided one-on-one trainings to improve performance.

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Call center manager

Senior

Complex leadership position requiring operations and project management skills, along with technical knowledge to lead the operations of a busy call center.

Facilitated cross-functional and cross-departmental interactions to expedite the delivery of solutions to customers upon request.
Liaised with the HR department to draft comprehensive training manuals and SOPs for the call center to improve employee performance and customer satisfaction rates.
Provided direction and assistance to each team member as needed to boost performance and facilitate professional growth.
Worked closely with top executives to keep abreast of new company policies to provide immediate and premium support to users.

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