Waitress
Resume examples

Increased restaurant overall sales revenue by building and maintaining impactful customer relationships. Leveraged relations to ensure repeat guests and ensure brand loyalty.

• Communicated with customers before, during, and after their meals to establish repertoire.
• Utilized interpersonal and problem solving skills to resolve issues and provide optimal customer service.
• Offered recommendations and conducted frequent check-ins.
• Petitioned customers to come back and request me by name for a guaranteed positive dining experience.

Provided excellent customer service tailored to meet individual customer needs and received 100% positive feedback scores in customer surveys over 6-month period. Leveraged interpersonal and relationship building skills to ensure positive experiences.

• Greeted every customer warmly as they entered the dining room area.
• Made sure to conduct frequent check-ins on tables throughout their dining experience.
• Provided prompt drink refills and dessert recommendations.
• Made an effort to chat with every table and initiate engaging repertoire.

Brings excellent customer service to local patrons by meeting standards for service delivery. Offers friendly and approachable attitude to encourage positive experiences. Volunteers to assist other staff and kitchen team with food prep and cleaning or work surface maintenance whenever possible.

• Generated repeat customers that brought consistent $800 per month in additional bill totals.
• Co-created a table turn-over and sanitation process that reduced wait times for new customers by up to 10 minutes.