System analyst
Resume examples

Directed a broad range of IT initiatives for a diversified education and media company. Provided incident/situation management and ongoing technical training to over 500 users while resolving issues promptly with ITIL methodologies. Supported over 130 licensed users annually.

• Managed all facets of the system development cycle including analysis, design, specification, development, testing, training, documentation, and implementation of technical solutions.
• Oversaw applications and server usage; administered applications during roll-out and planned and prepared standard procedures, support, and enhancement for the ongoing administration of advertising systems.
• Spearheaded SAP ERP administration, upgrades, testing, and troubleshooting for 165 users; configured and maintained accounts, ensured adherence to Sarbanes Oxley guidelines.
• Coordinated Service Level Agreement (SLA) documentation for external technology vendors; organized weekly meetings with vendors to ensure adherence to SLAs and prompt incident resolution.
• Primary technical contact and administrator for client-based website; provided exceptional service during the online ordering process by interfacing with clients and internal development teams to resolve problems.
• Supported $5M in annual advertising revenue from a client-server-based platform to a web application while maintaining the system, configuring users, coordinating training, and escalating issues to vendors.
• Managed the full project lifecycle including product development, integration implementation, scheduling, training, and service delivery.
• Designed and completed a cutting-edge project allowing small-mid size businesses to directly place their display advertising online significantly reduced cost and improved customer experience.
• Researched the business impact of migrating CMS tools to Drupal.