Insurance
Resume examples

Founded ABC group, an American National Insurance agency providing commercial and life insurance coverage. Continually demonstrates an ability to recruit and build top-performing teams with a focus on employee retention and diversity.

• Collaborated with American National Insurance product development, actuary, and pricing team; established profitable pricing structure as per feedback provided by field salesperson and customers.
• Optimized profitability by continually training, motivating, and mentoring sales associates with business strategies, social media, and decision-making processes.
• Surpassed customer base goals through cross-selling products and services to existing clients. Performed effective life cycle planning and identified new business opportunities.
• Facilitated an inclusive environment that encourages professional growth; ensured all sales representatives completed sales and service education training. Continually provided training to senior as well as junior agents to grow their innate skills and potential into future insurance sales leaders.

Investigated different landowner’s losses, obtained corresponding police reports to prepare claim reimbursements, and discussed damage settlements with customers.

• Handled a variety of losses and risks using a service-oriented approach. Followed the standards set forth by the industry for best practices, resulting in good cost management, fair claim decisions, and customer satisfaction.
• Conducted research for loss valuation and worked closely with agents and vendors to prepare structural damage estimates.
• Applied detailed policy coverage specifically about limits and denials and referred the customers to their agent to raise possible limits.
• Evaluated client information related to police reports, video footage, and previous insurance claim to apprehend the damage more closely.

Supervised administrative team in generating payrolls, conducted accounts settlements, and directed overall operations in the organization.

• Tracked all account receivable and payables that were pending and increased receivable turnover.
• Developed financial statements based on financial data and managed database to evaluate performance.
• Prepared compliance documents at the end of each project for auditors and internal record.
• Directed the organization through multiple complex audits.
• Evaluated every contract assigned for conformity and delivered all documents within required timeframe.
• Implemented strategic cost-cutting procedures, which resulted in significant cost savings for the organization and reduced cost to 20%.
• Liaised effectively between various stakeholders including management, clients, and attorneys.